Operations Coordinator
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Job Location:
San Marcos, CA - USA
Yearly Salary:
$ 45000 - 60000
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
- Opportunity for advancement
- Paid time off
- Training & development
City Appliance Services is a growing appliance repair business in the home services sector serving residential customers with reliable on-site repairs. With annual revenue that has doubled the past 2 years! Were a small dedicated team: the owner handling fieldwork one customer service representative managing calls and now youto bring organization and efficiency to our operations. If youre a proactive organizer who thrives in customer service and building systems this is your chance to shape a key role in a hands-on environment.
Were seeking an Operations Coordinator to be the balancing force in our teamsomeone highly organized who can set up processes handle admin tasks and support customer interactions. Youll manage the desk side of the business allowing the owner to focus on repairs while you build efficient systems and SOPs. This role is ideal for a hands-on manager from hospitality or similar fields with strong customer service skills and the ability to make independent decisions once established. As our needs evolve youll help define and expand your responsibilities.
- Develop and implement systems and processes (e.g. SOPs) for daily operations ensuring efficiency in task tracking scheduling and workflow.
- Answer overflow customer calls communicate updates and build positive relationships to enhance service quality.
- Organize and manage parts inventory: track stock order supplies and process returns promptly.
- Handle administrative duties including invoicing expense tracking and basic record-keeping to keep finances on point.
- Proactively identify areas for improvement such as streamlining admin tasks or customer follow-ups and take initiative to resolve them.
- Collaborate with the owner and CSR to maintain smooth day-to-day operations with flexibility to adapt as the business grows.
- Monitor key metrics like response times and inventory levels reporting insights to support better decision-making.
- 3-5 years in operations administrative management or customer service roles preferably in hospitality or home services.
- Proven ability to create and maintain organized systems processes and SOPs in a fast-paced environment.
- Strong communication skills for handling customer interactions with a proactive problem-solving mindset.
- Experience with inventory management ordering and returns; familiarity with invoicing or basic bookkeeping tools (e.g. QuickBooks or similar) is a plus.
- Ability to work independently make decisions and evolve the role based on business needs.
- Comfortable in a small-team setting with hands-on involvement in daily tasks.
- Proficiency in office software (e.g. Microsoft Office Google Workspace) and willingness to learn industry-specific tools.
- Associates or Bachelors degree in Business Hospitality or related field preferred but not required.
- Competitive salary based on experience (e.g. $45k-$60k annually).
- Flexible hours to fit a small business vibe with potential for remote/hybrid work on admin tasks.
- Opportunity to shape your role and grow with the company as we scale.
- Supportive environment where your ideas drive efficiency and success.
As an appliance repair technician youll work with anything from dishwashers to microwaves to other words youll need to be fairly knowledgeable about large appliances portable appliances mechanical work as well as electrical work.
Youll deal with more than just appliances though as a repair technician youll have to deal with people too.
Appliance repair technicians must also have skills in high mechanical aptitude have impeccable written and verbal communication skills work adeptly with repair tools be okay with lifting heavy machinery and of course be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician
If so look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location and not to the United Appliance Servicers Association.
Required Experience:
IC
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
View Open Positions As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work. You’ll deal with ... View more
