Driver Journey & Insights Manager

Mississauga - Canada

Yearly Salary: $ 99200 - 136400

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for a strategic insight-driven leader to join our team as Driver Journey & Insights this role you will ensure operational decisions process designs and service improvements are grounded in real driver experiences while optimizing performance and cost efficiency. You will develop journey maps document insights and influence service design to support improved client experience digital adoption and reduced cost to serve.

What Youll Do

Create and maintain driver journey maps across all operational services.
Translate driver experiences into actionable recommendations aligned with strategic priorities.
Collect analyze and share driver insights to inform operational and service design decisions.
Serve as a driver advocate across cross-functional projects to enhance satisfaction safety and efficiency.
Build and refine driver personas to guide service design and align with go-to-market segments.
Ensure personas and insights reflect evolving client and driver expectations.
Lead digital enablement strategy for drivers to increase adoption of self-service tools.
Manage key digital KPIs and conversion funnels tied to driver engagement.

Basic Qualifications

Bachelors degree in Business Human-Centered Design Client Experience or related field or equivalent experience.
Experience in journey mapping persona creation or user experience research.
Strong analytical communication and storytelling skills.
Ability to collaborate and influence in cross-functional environments.
Demonstrated ability to balance client needs with operational efficiency.
Experience applying AI and emerging digital tools to operations or client experience.

Preferred Qualifications

Knowledge of automotive fleet management or transportation services.
Experience supporting digital adoption initiatives in an operational environment.
Ability to simplify complex insights for operational and executive audiences.
Strong independent judgment and problem-solving skills.

Location

Current Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026.

The hiring base salary range for this position is $99200 to $136400 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .

Required Experience:

Manager

Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we ...