Operations Manager AC Hotel by Marriott Pre-Opening

Join the AC Hotel by Marriott Experience

AtAC Hotels by Marriott we believe that every detail matters. Our brand is designed for the modern traveler who valuessleek design curated experiences and effortless comfort. Inspired by European style and sophistication AC Hotels offer a refined atmosphere where guests can relax connect and enjoy the essentials without unnecessary extras. AC Hotels by Marriott is present in over 175 destinations as the second AC Hotel in Australia you will be part of a team that ensures the promise of the Perfectly Precise Hotel and Guest room is delivered in the Gold Coast.

As part of theMarriott International family we combine global standards with a distinctive contemporary approach to hospitality. Working with us means being part of a team that celebratesinnovation collaboration and exceptional service all while creating memorable experiences for our guests.

If youre passionate about hospitality design and delivering service with purpose AC Hotels is the perfect place to grow your career.

JOB SUMMARY

Responsible for assisting in successfully executing all operations in the hotel Operations departments (including Front Office Business Center Recreation/Health Club Housekeeping Food and Beverage related services and supporting the Maintenance department on a dotted reporting line) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the hotel. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services front desk housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the guest services front desk housekeeping or related professional area.

CORE WORK ACTIVITIES

Leading Operations Team

Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Ensures that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence energy and enthusiasm.

Assists employees in understanding guests ever-changing needs and expectations and exceeding them.

Managing Property Operations Function(s)

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

Drives required annual Quality audit with Multi-Property GM.

Ensures a viable key control program is in place.

Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Ensures orientations for new team members are thorough and completed in a timely fashion.

Ensures performance and behavioral concerns are managed in a timely and fair manner.

Drives performance and development reviews for direct reports whilst ensuring the same process is consistently applied at all levels.

Why Join Marriott

AtMarriott International we believe in putting people first. As the worlds largest hospitality company we offer more than just jobswe providecareers with purpose growth and global opportunities. Joining Marriott means becoming part of a culture built on respect inclusion and a commitment to excellence.

Some of the key benefits of working with us include:

• Travel Discounts:Enjoy exclusive hotel and travel perks across thousands of properties worldwide.
• Career Development:Access world-class training programs and clear pathways for growth within a global network.
• Comprehensive Benefits:Competitive salary health and wellness programs birthday leave Marriott paid parental leave Milestones recognition and more.
• Inclusive Culture:Be part of a diverse supportive team that values collaboration and innovation as well as a company that wants you to be your whole self at work.
• Recognition & Rewards:Celebrate your achievements through our award-winning recognition programs.

At Marriott we dont just offer jobswe create opportunities for you togrow thrive and make an impact.