Business Operations Lead, Growth
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Job Location:
San Mateo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload.
Upstart is a digital-first company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; Austin Texas; and New York City NY (opening Summer 2026).
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team
Upstarts Growth team is responsible for driving all consumer growth at Upstart from acquisition to retention. We operate as a highly collaborative group spanning performance marketing brand product partnerships lifecycle product marketing and more. But were far more than a traditional marketing teamwere reinventing how consumers interact with Upstart from the ground up. Our mandate is to leverage Upstarts AI technology to build the worlds best everything-store for credit keeping the consumer at the heart of everything we do.
How youll make an impact
Serve as a strategic partner and thought leader to the CMOdriving focus operational clarity and alignment across the Marketing vertical.
Lead quarterly and annual planning processes; ensure priorities and goals ladder up to company strategy and are resourced appropriately.
Manage the operating rhythm of the orgincluding leadership meetings QBRs OKR tracking and executive updates.
Act as a central point of communication across 150-person org distilling complex initiatives into crisp updates and frameworks for decision-making.
Spin up and drive high-impact cross-functional initiativesranging from AI-enabled enhancements to partnership operations to new channel or program launches.
Support org design efforts onsite strategy and internal communications in close collaboration with the EA team.
Deliver regular Growth updates to the CEO and senior executive team ensuring Marketings work is visible measurable and aligned.
Minimum Qualifications
610 years of experience in business operations strategy consulting or cross-functional program management.
Proven track record supporting senior executives or leading operational planning within complex fast-paced organizations.
Strong analytical and planning skills; able to break down ambiguous problems and structure actionable plans.
Experience managing operating cadences (e.g. goal-setting business reviews dashboards).
Demonstrated success working with cross-functional teams including Marketing Product Engineering Finance and Partnerships.
Preferred Qualifications
Experience in a Chief of Staff BizOps or strategic planning role within a technology company.
Knowledge of AI-enabled technologies and their application in go-to-market or partnership strategies.
Skilled in creating executive-facing presentations memos and communication frameworks.
High emotional intelligence and ability to build trust and rapport with senior leaders and diverse stakeholders.
Familiarity with marketing performance metrics financial modeling and resourcing strategies.
Ability to flex between strategic work and tactical execution; thrives in dynamic context-switching environments.
Position location
This role is available in the following locations: Remote- US or Canada
Travel requirements
As a digital-first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S. but are encouraged to spend high-quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 24 consecutive days at a time.
At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
About Company
Through Upstart, apply online for a fast personal loan, auto refinancing, or debt consolidation. Try our quick rate check today with no impact to your credit!
