Customer Relation Officer (Easy Buying) Fixed Term Part Time
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Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About the job
Reporting to the Customer Relations Team Leader this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers.
Your assignment
- You ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business;
- You handle and resolve customer difficulties particularly in IKEA products assembly and also exchange components parts when they are needed to offer solutions to frequently asked questions;
- You develop strong knowledge of all items to effectively handle enquires of customers positively and quickly and resolve any issues they raise within level of authorization;
- You will be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers;
- You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
- You understand the IKEA Concept global solutions tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers shopping experience.
Qualifications :
Your profile
- You have experience working in a customer-service role and a fast-paced retail environment;
- You have strong interpersonal and communication skills that enable you to build rapport with customers;
- You are a strong team player who value togetherness is committed to your role and possess a strong customer serviced focus mind-set;
- You are able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations;
- You are able to handle stress and work in an extremely face-paced environment;
- You must be computer literate.
Additional Information :
This role requires flexibility in work hours work schedule is depending on store operational requirements. Working on public holidays and weekends.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Bidding
- Apps
- Benefits
- Corporate Recruitment
- Android Development
About Company
Ikano Retail owns and operates IKEA stores in Singapore, Malaysia, Thailand, Philippines and Mexico. We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact ... View more
