Reservation Supervisor
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Oversee the daily operations of the reservations department to ensure smooth workflow.
- Supervise the processing of all room reservations (individual groups and corporate) accurately and efficiently.
- Ensure that reservations entered yesterday correctly in the system with proper details and special requests.
- Conduct regular arrival checks for upcoming guest arrivals to ensure all details requests and arrangements are accurate and well-prepared.
- Respond to guest inquiries and requests in a timely and professional manner.
- Ensure clear and courteous communication with guests and travel agents.
- Handle complex or escalated reservation issues and provide effective solutions.
- Supervise and guide the reservations team ensuring high performance and productivity.
- Train team members on reservation systems (Opera CRS OTA extranets etc.) policies and procedures.
- Schedule shifts and allocate tasks to team members for balanced workload.
- Monitor and report booking trends cancellations and no-shows.
- Support sales activities by preparing reservation pick-up report and forecasts.
- Coordinate with Front Office Sales Revenue and other departments for guest requirements and special arrangements.
Qualifications :
Diploma or Degree in Hospitality Management Tourism Business Administration or a related field
Minimum 24 years experience in hotel reservations with at least 1 year in a supervisory role.
Excellent communication skills in English.
Proficient in MS Office (Excel Word Outlook).
Additional Information :
We are Upbeat - We are Open-Minded - We are Genuine
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Dhtml
- Income Tax
- IT Service Desk
- ERP
- ACCA
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
