Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

Manager Operations

The Manager Operations is responsible for establishing clear operational standards for all clubs and ensuring the field organization is equipped to execute against them. Working in close partnership with field leadership this role gathers feedback to develop efficient practical operating procedures that support consistent club performance.

This leader serves as the primary owner of all club-related projects including new openings remodels and re-equips. They must collaborate cross-functionally to ensure all timelines milestones and deliverables are met. The Manager Operations will also act as an expert on club layouts optimizing equipment placement to enhance the member experience and stay ahead of competition. This includes conducting equipment tests pilots and industry evaluations to stay ahead of emerging trends.

Additionally the Manager Operations will provide ongoing guidance support and best practices to the broader Operations team as needed strengthening overall organizational alignment and operational excellence.

Essential Duties and Responsibilities:

• Create maintain and lead the club projects strategy in alignment with Taymaxs Internal Global Operations partnership with the Global Operations Team oversee the effective execution of all major club projects including: New Club openings Club Remodels and Re- equips.
• Partner cross-functionally with Marketing Human Resources Facilities Finance IT Development and Construction to design and implement programs processes and communications that support Taymaxs broader business goals.
• Champion inspire and motivate Club Teams throughout all project phases ensuring strong engagement alignment and execution across the field.
• Serve as the project manager for all club projects facilitating cross-functional planning meetings gathering input from key business partners and Field Leadership creating project plans and guiding teams toward seamless and successful project delivery.
• Develop the strategy for needed Standard Operating Procedures (SOPs) by partnering closely with the Operations team and field leaders to ensure processes are efficient practical and aligned with both business needs and field feedback.

Essential Duties and Responsibilities:

• Lead pilots and equipment tests to evaluate new products layouts technology and operational enhancements ensuring Taymax remains ahead of industry trends and prioritizes the member experience.
• Act as the liaison to the Planet Fitness Club Support Center staying informed on PF standards reporting expectations and compliance requirements and ensuring Taymax clubs consistently meet or exceed brand standards.
• Establish and maintain strong partnerships with Field Leadership and HQ teams acting as an advocate for clubs and ensuring field perspectives are represented in decision-making.
• Develop and deliver presentations to large teams on best practices new programs SOPs and operational implementations ensuring clarity engagement and adoption.
• Continuously improve training programs materials and operational processes based on business needs performance insights and field feedback.
• Take on miscellaneous projects as business needs dictate demonstrating adaptability ownership and a solutions-oriented mindset.
• Influence partners and stakeholders by effectively advocating for the needs of the field and the long-term interests of the business.

Skills & Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working knowledge of Microsoft PowerPoint Office Excel and SharePoint; Sway preferred.

• Proven ability to handle multiple tasks and differing priorities in a constantly changing and demanding environment using excellent organizational communication negotiation and scheduling skills.
• BA/BS Degree required.
• Back office operations and/or field experience required
• Project management skills preferred
• Must be able to travel to clubs within our Canadian market and maintain eligibility to do so.
• Must posses and maintain a driving record that will allow driving on behalf of the business.
• This role will be in person in an office setting

Travel: This position will be required to travel as needed. A presence may be needed at each club project with travel totaling between 30-40%

Physical Demands: This position is required to talk in person or on the phone. Ability to continuously stand or walk bend squat and occasionally lift up to 50 pounds. This job is subject to a variety of physical conditions when in the club environment.

Work Environment: This job also operates in a professional office environment and uses standard office equipment such as computers phones copiers filing cabinets fax machines.

Why Youll Love Working Here

• Collaborative supportive fast-paced and fun work environment.
• Opportunities to take ownership and make an impact.
• Competitive compensation and benefits package including a free gym membership.

Our office is located in the heart of Tuscan Village in Salem NH one of the regions most vibrant liveworkplay communities. Employees enjoy all the convenience and energy of this growing destination surrounded by great restaurants shops and outdoor spaces. Whether youre grabbing coffee on way to the office meeting friends for lunch or running errands after work everything you need is just steps away. With easy access to I-93 and plenty of parking commuting is simple and the atmosphere cant be beat.

About Us

Taymax Group LP is a multi-unit franchisee of Planet Fitness which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California Texas Pennsylvania Tennessee Alabama Florida Georgia and Ontario and the Atlantic Provinces in Canada and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year inand 2019 and Franchisee of the Year in 2018. Taymaxs corporate office is located in Salem New Hampshire.

With more than 2000 locations Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value low-price segment of the market. Its core mission is to enhance peoples lives by providing a high-quality fitness experience in a welcoming non-intimidating environment which it calls the Judgement Free Zone. More than 90% of Planet Fitness stores are owned and operated by independent franchisees like Taymax.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance peoples lives by providing a high-quality fitness experience in a welcoming non-intimidating environment which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race color ethnicity citizenship place of origin creed religion age sex gender identity gender expression sexual orientation family status marital status disability and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application please contact Human Resources at to make an accommodation request.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further we recommend that you do not provide sensitive personal information (SSN DOB drivers license number) as part of the initial application process.