AC Manila Adobe Experience Manager (AEM) Support Senior Associate

At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives needs and feelings of others.

• Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.

• Use critical thinking to break down complex concepts.

• Understand the broader objectives of your project or role and how your work fits into the overall strategy.

• Develop a deeper understanding of the business context and how it is changing.

• Use reflection to develop self awareness enhance strengths and address development areas.

• Interpret data to inform insights and recommendations.

• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs) you step into a pivotal role focused on actively supporting various Acceleration Center services from Advisory to Assurance Tax and Business our innovative hubs youll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. Youll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Managed Services Support team you will enhance client experiences and manage the resolution of complex challenges for Adobe Experience Manager. As a Senior Associate you will analyze intricate problems mentor junior team members and uphold exemplary standards while building meaningful client relationships. This role offers the chance to lead technical initiatives drive operational excellence and contribute to the continuous improvement of our services in a dynamic environment.

Responsibilities

- Enhance client satisfaction through impactful problem resolution

- Analyze intricate challenges and develop actionable solutions

- Mentor and guide junior team members to foster their growth

- Maintain exceptional standards of quality in service delivery

- Lead technical initiatives to drive operational improvements

- Contribute to the ongoing enhancement of service offerings

- Build and nurture resilient relationships with clients

- Navigate a dynamic environment to adapt to changing needs

What You Must Have

- Bachelors Degree

- 4 to 8 years of experience

- Oral and written proficiency in English required

What Sets You Apart

- Bachelors Degree in Technology

- Proven experience in managing ITSM operations

- Demonstrating hands-on technical leadership skills

- Excelling in proactive problem-solving and client satisfaction

- Managing multi-cloud application platforms effectively

- Leading major incident and post-incident reviews

- Analyzing operational data for improvement opportunities

- Fostering a culture of continuous improvement

Company Overview

PwC AC Manilas Consulting Services are designed to provide industryexpertiseand innovative solutions through Cloud & Digital services. Our goal is toassistbusinesses in driving growthoptimizingoperations and seizing opportunities. With our team of professionalscutting-edgetechnology and deep industry knowledge we help businesses stay ahead of the competition deliver strategic solutions and unlock long-term value.