Digital Platforms Specialist

Summary

Job description

Based in our Tokyo office this is a role for someone who enjoys technical problem-solving cares deeply about accuracy and can act as a bridge between global engineering teams local business stakeholders and our strategic partner Canon translating technical topics into clear actionable communication.

What you will do:

Platform Operations & CMS Ownership

• Independently oversee the corporate website & eStore branches for ESET Japan ensuring accuracy consistency and alignment with global standards.

• Maintain update and optimize on-site content across CMS platforms (pages prices SKUs tags banners localized content).

• Create and configure new products SKUs discounts and ensure all pricing flows are correct across the customer journey.

• Adapt and localize global digital campaigns for the Japanese market ensuring language UX and terminology follow local expectations and Canon alignment.

• Implement and validate tracking (GA4 pixels events) to support acquisition experiments and on-site SEO performance.

• Support the design and creation of landing pages email templates and localized assets for tactical initiatives.

Technical & Integration Responsibilities

• Act as a technical bridge for Japan across our multiple internal CMS ecosystem helping investigate and triage integration issues.

• Understand and troubleshoot order flows subscription logic and Japan-specific edge cases (e.g. GMO incidents GeSorderfinish behaviours).

• Read and interpret APIs JSON fields release notes integration diagrams then explain findings in simple language to Canon and internal teams.

• Test and validate all published pages across multiple devices operating systems and browsers; conduct structured QA and report bugs with clarity.

• Contribute to CMS feature rollouts advanced configurations and backend settings updates.

• Support technical setup and maintenance of web forms (e.g. Eloqua) when required by local marketing.

Localization & Japan Market Quality

• Ensure Japanese UX quality: correct language tone terminology alignment with Canon product naming consistency and JP-specific page variants.

• Upload localized content news blogs and press releases from local teams.

• Monitor changelogs new functionalities and global releases ensuring Japan remains compliant with website guidelines and best practices.

SEO & Performance

• Maintain SEO attributes (metadata redirects rich snippets technical SEO) based on recommendations from the global SEO team.

• Identify site errors broken eStore links and troubleshoot issues proactively.

• Support CRO experiments and contribute to optimizing customer journeys across the eStore primarily from an execution and validation perspective.

Cross-functional Collaboration

• Work with external digital agencies to implement approved features and content updates.

• Provide insights and recommendations to local/global digital marketing teams to improve usability performance and online presence.

• Participate in creative brainstorming sessions from an execution and feasibility perspective helping translate ideas into concrete implementable in reporting and analysis: quarterly metrics on traffic engagement conversion and performance with proposals for improvement.

General Responsibilities

• Support additional web-related tasks as assigned by team leads or global counterparts in line with department objectives.

Requirements

Must-have (Core Requirements)

• 3 years of experience in website eCommerce or digital platform operations.

• Strong hands-on experience with CMS platforms (TYPO3 WordPress Drupal Kentico or similar).

• Ability to read and understand technical documentation (APIs JSON integration specifications).

• High attention to detail; comfortable working in accuracy-critical environments.

• Experience with QA/UAT execution structured bug reporting and validation processes.

• Structured thinker able to identify symptoms test hypotheses and perform first-line issue triage.

• Strong ability to manage multiple parallel tasks and coordinate across stakeholders.

• Calm professional demeanor under pressure especially during incidents impacting customers.

• Clear communicator who can summarize issues impact and next steps for both technical and non-technical audiences.

• Ability to translate complex English technical information into clear concise Japanese.

• Comfortable working with local teams global platform owners and external partners in a multicultural environment.

Nice-to-have (Preferred / Plus)

• Familiarity with digital marketing fundamentals (SEO basics tracking concepts CRO support).

• Experience with HTML/CSS/JavaScript for frontend troubleshooting and minor adjustments.

• Exposure to SEM/PPC analytics tools or marketing automation platforms (e.g. Eloqua).

• Experience with prototyping feature specification or supporting experimentation initiatives.

• Understanding of the broader web development lifecycle.

If you are detail-oriented calm under pressure comfortable reading technical documentation and excited about improving digital experiences for millions of usersthis role is for you.

Benefits

Family

• Supports work/family balance
• Time to recharge: Various leave policies to support all of lifes big moments

Office

• Pension scheme: Attractive 401K rates in saving up for later years
• Centrally located: Located right in the heart of Shinagawa

Other

• Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers from around the world
• Fuel your growth: Access to world-class learning platforms and development opportunities

Primary location

Additional locations

Time type