Customer Implementation Trainer

MealSuitean Inc. 5000 Fastest-Growing Companyis aprivately ownedSaaSorganizationcomprising200team members acrossthe globe with hub locations inCambridgeON CanadaDallas TX USAandHo Chi Minh ofend-to-endfoodservicetechnologysolutionshelpsprofessionalsacross healthcare andaging servicesstreamline their operationssavetime reducefood wasteandmeet regulatory requirements so they canfocus on what matters most:improvingthe quality of patientandresident care.

Werelooking foraCustomer Implementation Trainerto join ourCustomer ImplementationTeam. Reporting to theManager Customer Implementation Operationsyoullbethe subject matter expert onMealSuitessoftware delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service.

AdayinthelifeasaCustomer Implementation Trainer:

• Be the training& configurationexpertcreate deliver monitor and update user training plansbased on customer needsoversee training for customer-guided and live accountsandown/assist with setups and configuration of Connect Touch and POS modules as needed.

• Collaborate cross-functionally work closelywith Implementation Coordinatorsand Enterprise Implementation Managersfor project training needs and with Sales andSupport to transition customer accounts after implementation is complete.

• Communicate with stakeholders clearlycommunicateaccountconfigurationrequirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.

• Assistwith troubleshootingwork with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.

• Champion our producteducate customers onMealSuitestoolkit capabilities and best practices to simplify adoption and alignexpectations andleveragefeedback for continuous improvement to theimplementationprocess.

Ifthe below describe yourknowledge experienceandcharacterthis role could be for you:

• I havein-depthknowledge ofMealSuiteproducts

• I have experiencedelivering training ideally witha highly complexproduct or subject matter

• I gained my knowledge through1years ofhands-on experience in customer implementations and training within a SaaSenvironment

• Imexceptional atbuilding andmaintainingprofessional relationships through active and empathetic listening and engaging written and verbal communication.

• I get most excited aboutengaging with people anddemonstratinghow to usehighly complexsoftware in a simple and thorough manner

• Imwilling to occasionally traveland have a valid passport and no travel restrictionsthat limit my ability tocross the border between Canada and the USA(and Vietnam ifrequiredfor role).

• I thrive in an agile environment that is constantly changing andencourages team members to collectively collaborate and communicate

• I love to be directly involved in projects and initiatives that offer continued learning and endlessopportunityto expressmyideas and buildmyleadership skills

We know imposter syndrome can be REAL when applying for a new role but pleasedontlet the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working atMealSuite:

We are passionate peoplethat care about others.The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology.Learn more about what we do here.

Wevebuilt a progressive culture that values teamwork and innovation.We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.

Weregrowing sustainably.A career withMealSuiteoffers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

We take care of our employees too!Here are just a few of thegreat thingswe offer:

• Unlimited paid time offyeah you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.

• Healthbenefitsthis includesmedical dental and vision options life & disabilityinsurance &paid maternity and parental leave.

• Hybrid flexibilitywe value the collaboration mentorship and learning that come from physically working next to one another as well as the benefits that remote work can offer.

• Work-life balancethis is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.

• An inclusive workplacewomen account for 53% of our employees and 58% of people leaders.

• Participation in our equity programwedlove for you to share inMealSuitessuccess as we continue to grow!

• Opportunities for career development and advancementwe support our employees in pursuing and achieving their professional goals.

• Purposeful work with a positive community impactmore than 90% of our North American employees agree that the companys purpose aligns with their personal values. Learn more about our values at role will require you to work in our office located in Cambridge OR Dallas up to 2 days a week.More than an hour away from the office location Apply anyway and we can talk through your options!

  Have we got your attentionGreat!Hereswhatsnext:

  Apply todaywith your resume and answers to our application questions.

  Wellstart reviewing candidateswithin two weeks of this position being postedandwill reach out to you ifwedlike to get to knowyou a often get hundreds of applications for ourroles (we feel veryhonouredthat so many people are interested!) and try our best to get back to each delay in our response pleasedontthinkweveforgottenabout may be taking our time to thoroughly review each candidate before deciding who tointerview.

  We want to ensure that everyqualified individual has an equal opportunity to work with you require accommodationtoour application processplease contact.

  The salary band for this role is $70000-$74000

  MealSuite uses AI-assisted tools during parts of the hiring process including screening and workflow automation. All final hiring decisions are made by people.

  This is a current vacancy and we are actively hiring for this position.

  
  

  Required Experience:

  IC