Solutions Consultant I

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!

Your opportunity

Are you a Pre-sales professional looking for a more strategic mid-market focus Or perhaps youre an SRE DevOps Engineer or Developer ready to step away from the keyboard and move into a high-impact customer-facing role This is your opportunity to join New Relic as a Solutions Consultant where you will act as a bridge between complex modern tech stacks and real-world business value.

Join New Relic a recognised market leader with an industry-respected brand. Were committed to helping you succeed offering training and support whether you are an experienced Pre-sales professional or making your first move into a commercial role. This support is designed to help you master the technical win and accelerate your path to future promotions.

What youll do

• The Master of the Demo: Lead high-impact product demonstrations showcasing how our platform solves complex engineering headaches for mid-market clients.
• Lead the Proof of Value (POV): Partner with customers to configure and set up environments in production or test settings guiding them through the technical why behind New Relic.
• Technical Evangelism: Maintain a deep understanding of your customers cloud ecosystems from OpenTelemetry (OTel) to Serverless to advocate for better observability.
• Commercial Collaboration: Partner hand-in-hand with our Account Executives to identify new opportunities translating tech-speak into value that helps businesses grow.
• Shape the Product: Be the voice of the customer by relaying field feedback directly to our Engineering and Product teams.

This role requires

• Consultative Expertise: Experience supporting pre-sales engagements or a background in SRE/Engineering with a strong desire to move into a commercial influential role.
• Cloud-Native Foundation: Deep technical knowledge of modern tech stacks including Cloud Containers and Kubernetes (EKS AKS or GKE).
• Modern Tooling: Familiarity with Infrastructure as Code (Terraform Ansible) and monitoring open standards like Prometheus and OpenTelemetry.
• Communication Skills: The ability to explain complex technical topics to non-technical audiences you are a natural at objection handling and staying calm under pressure.
• An Inquisitive Mind: You are a continuous learner who wants to stay at the forefront of the observability field.

Bonus points if you have

• Multilingual Skills: You are a fluent French or German speaker (highly desirable for our European mid-market expansion).
• Monitoring Background: Prior experience with performance monitoring tools (APM Infrastructure or User Experience).

Please note that visa sponsorship is not available for this position.

#LI-JM#LI-Hybrid

Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.

Our hiring process

In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant we will provide more information later in the application process.

Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.

Review our Applicant Privacy Notice at Experience:

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