Senior Quality Solutions Lead Trust Review Operations
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
This role will be based in Dublin Ireland.
At LinkedIn our approach to flexible work is centered on trust and optimised for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
LinkedIn was built to help professionals achieve more in their careers andeverydaymillions of people use our products to make connections discover opportunities and gain insights. Our global reach means we get tomakea direct impact on the worlds workforce in ways no other company can. Were much more than a digital resume we transform lives through innovative products and technology.
Searching for your dream job At LinkedIn we strive to help our employees find passion and purpose. Join us in changing the way the world works.
As a Quality Solutions Lead for Trust Review Operations (TRO) you will design and implement industry-leading quality solutionsboth AI and human-drivento support LinkedIns moderation and quality operations teams. Reporting directly to the Director of Quality Training & Policy Ops you will collaborate with cross-functional partners to ensure optimum decision quality and a safe professional experience for LinkedIn members and customers.
What Youll Do
Lead the design and execution of the Decision Quality Strategy (AI Agent & Human) across multiple threat surfaces in a rapidly evolving threat actor landscape.
Build and implement an effective industry-leading decision quality management framework for LinkedIns Trust Review Operations
Drive flagship initiatives for Trust such as Review Co-Pilot Trust AI Agents prompt engineering unbiased decision quality measurement (precision/recall) and efficiency improvements (CpMS).
Partner with stakeholders in Trust Operations Product Management Engineering/AI Data Science and Policy to define prioritize and deliver effective industry leading quality solutions.
Champion quality performance improvements across LinkedIn and Managed Services Providers.
Ensure quality assurance processes and measurement solutions are agile effective durable and scalable to support LinkedIns growth in a rapidly evolving threat actor landscape.
Communicate effectively across technical and nontechnical audiences to guide adoption of AI tooling.
Build team capabilities around prompt safety AI agent best practices and quality assurance.
Establish frameworks for evaluating AI outputs across accuracy bias safety and consistency.
Integrate AI tooling into Trust Operations workflows to support scalable and consistent resolution of highrisk cases.
Develop mitigation plans for model errors and propose longterm improvements that reduce operational and platform risk.
Ensure AIgenerated outputs comply with platform policies MDSS safety standards and international regulations (e.g. DSA synthetic media rules).
Collaborate with Policy and Engineering teams to identify and mitigate emerging compliance risks.
Qualifications :
Basic Qualifications
4 years experience in designing and implementing decision quality assurance strategies in Trust & Safety and content moderation environments for social media platforms for both AI and human-driven.
2 years experience collaborating across Product Management Engineering Data Science and Policy teams.
2 years demonstrated leadership in driving performance improvements and managing quality initiatives.
Preferred Qualifications
- Demonstrated ability in successfully leading change across a global multi-function environment.
- Strong understanding of latest industry standards for decision quality precision/recall measurement and efficiency metrics.
- Experience with AI-driven moderation tools virtual agents and prompt engineering.
- Experience with LLM prompt iteration debugging and deployment.
- Familiarity with quality management frameworks and measurement solutions
- Strategic mindset with the ability to design ambitious scalable solutions
- Knowledge of Trust & Safety latest industry trends and decision quality strategies.
- Excellent communication and stakeholder management skills
Suggested Skills:
Analytical Excellence
Technical Proficiency (AI & Human Quality strategies)
Cross-Functional Collaboration & Adaptability
Performance & Change Management
Leadership & Influence
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Full-time
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re ... View more
