Manager, Program Mgmt (ServiceNow)
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Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Req Id: 427260
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
Summary
We are seeking a Manager Program Management to align our customer-first goals with technology investments by leading our Idea to Value program. This program represents our strategic end-to-end effort to make project delivery a core superpower for Bell. The programs mission is to bring Customer-First ideas to market faster more cost-effectively and with a clear measurable focus on business outcomes.
Key Responsibilities
You will drive the adoption and maturity of our AI-powered platform acting as the critical bridge between business leadership and technology execution to ensure strategic initiatives are effectively planned prioritized and managed. This critical role will be responsible for:
- Strategic Alignment:Work with leadership and business units to advance the Idea to Value strategy by building a unified AI-powered platform that maximises customer and business value from investments.
- Platform Enablement:Champion the use of ServiceNow SPM (including Demand Resource Project and Portfolio Management) as the single source of truth for strategic planning and execution. Drive platform adoption and maturity across the organization.
- Process Optimization:Design implement and refine portfolio management processes including intake prioritization resource capacity planning and financial management leveraging ServiceNow SPM capabilities.
- Stakeholder Management:Serve as the primary liaison between business stakeholders IT and Finance to ensure clear communication alignment on priorities and effective use of the platform.
- Data-Driven Insights:Develop and maintain dashboards and reports within ServiceNow to provide leadership with clear visibility into portfolio health resource allocation and strategic goal attainment. Use this data to provide actionable insights and recommendations.
- Roadmap Development:Develop and manage the strategic roadmap for the ServiceNow SPM platform ensuring it evolves to meet the changing needs of the business.
- Governance & Training:Establish and oversee governance standards for portfolio data and processes. Develop and deliver training programs to empower users and ensure consistent platform usage.
Critical Qualifications
- Bachelors degree in Business Administration Engineering Finance Information Technology or a related field.
- 3 years of experience in a role related to business strategy strategic planning or portfolio management.
- 3 years of hands-on experience with the ServiceNow platform
- Proven ability to lead cross-functional initiatives and influence senior-level leadership and stakeholders.
- Deep understanding of portfolio management methodologies (e.g. PPM Agile portfolio management).
- Strong analytical problem-solving and strategic-thinking skills with a high attention to detail.
- Excellent communication presentation and interpersonal skills.
Preferred Qualifications
- Experience with ServiceNow specifically with the Strategic Portfolio Management (SPM) module
- 2 to 3 years of recent work experience supporting and managing IT or Technology Services projects and design initiatives within a large customer-first environment
- Design Thinking and Agile tools (i.e. Confluence Jira Miro) experience is an asset
- Telecommunications experience IT Technology Finance or exposure to a variety of strategic roles
- Excellent project management and change management skills
- Experience translating concepts into capability resource and product/service requirements
- Involved in large-scale transformational projects and operations as an analyst/developer/project manager
- Valued for executing cutting-edge projects with technology components in a complex matrixed environment
- Experience leading workshops whiteboard discussions technology roadmaps and customer consultations
- Certifications in project or portfolio management (e.g. PMP SAFe).
- Bilingualism is an asset (English and French)
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Canada : Ontario : Mississauga
Work Arrangement: Hybrid
Application Deadline: 01/04/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Toronto
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
