Help Desk Technician

Colorado Springs, CO - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a proactive and technically skilled Help Desk Technician to provide first-level IT support for our real estate company. The ideal candidate will assist agents administrative staff and management with technical issues related to hardware software and real estate technology platforms. This role plays a key part in ensuring smooth daily operations and minimal downtime.

Key Responsibilities:

Provide technical support to staff via phone email chat or in person
Troubleshoot hardware software network and connectivity issues
Support real estate-specific systems such as CRM platforms MLS transaction management software and cloud storage
Set up configure and maintain computers printers mobile devices and office equipment
Manage user accounts passwords permissions and security access
Install and update operating systems applications and antivirus software
Document support requests resolutions and system issues in the help ticketing system
Coordinate with vendors or external IT providers when needed
Train staff on basic technology usage and best practices
Ensure data security and compliance with company IT policies

Requirements:

Associates or Bachelors degree in Information Technology or related field (or equivalent experience)
Proven experience in a help desk or technical support role
Strong knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365 Google Workspace and basic networking
Experience supporting CRM systems MLS platforms or real estate software is a plus
Excellent problem-solving and communication skills
Ability to explain technical issues in a clear non-technical manner
Strong organizational skills and attention to detail

We are seeking a proactive and technically skilled Help Desk Technician to provide first-level IT support for our real estate company. The ideal candidate will assist agents administrative staff and management with technical issues related to hardware software and real estate technology platforms. T...