AWS Infrastructure Analyst Graduate

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

This role is part of the IT&D 2-Year Graduate Programme. We are encouraging applications from graduates whereby you may not demonstrate all of the necessary skills or experience required for the role. All we request is that you hold a relevant degree with foundational technology skills and have ambition to learn and grow as a technologist within IT&D at West Midlands Police.

The graduate programme provides review points access to industry skilled professionals leading enterprise technology exposure alongside hands-on training to help you be the best technologist possible

***Please be aware that in order to be eligible to apply for this role you need to be residing in United Kingdom for 5 years consecutively***

The IT & Digital department is responsible for the forces adoption and use of information and digital technology.

The department consists of three core functions as follows:

• Architecture Management (responsible for identifying and selecting the right technologies for the force)

• Delivery Management (responsible for delivering and implementing the right technologies for the force)

• Service Management (responsible for managing and maintaining all live operational technology for the force)

West Midlands Police IT & Digital is a dynamic and forward-thinking organisation of individuals committed to delivering excellent information technology solutions to support West Midlands Police and the public we serve.

Cloud Services underpin many aspects of West Midlands Police today we operate a technically hybrid estate and our services running under Amazon Web Services are critical to enabling Police Officers and Police Staff to perform their roles and fulfil the Forces mission of working in partnership making communities safer.

The IT & Digital Cloud Services Team (AWS) are a highly skilled and multi-disciplinary team who design build and run technology solutions across a wide range of administrative and operational Police functions including data platform solutions that support Response Custody and Intelligence a nationally significant automated AI voice solution that handles all non-emergency calls to WMP secure gateway services as well as many traditional line of business applications and hosting solutions.

We are looking for skilled and enthusiastic Infrastructure Developers with a passion for technology and an ability to learn what we do today as well play an important role in building well architected AWS solutions for the future. You can expect to be using tried and tested patterns to deliver incremental deliverables one day and exploring new technologies and approaches to move our people and our solutions forward on another day. If you would like to work within a Dev Ops team of skilled technologists and can make a positive impact on our current and future solutions this opportunity could be your next challenge.

You will develop and support mission critical policing systems and enjoy working with native cloud technologies. At West Midlands Police IT & Digital there is a very wide scope to build your career across many and varied projects and technology disciplines.

Key Responsibilities:

• Contribute to the production of infrastructure designs for IT solutions in line with force requirements and standards

• Work with Senior Developers in the Team as well as Architecture Management and Business Stakeholders to understand IT solution requirements and recommend appropriate infrastructure designs and configurations

• Assist with the build and deployment of AWS infrastructure for new IT solutions including the configuration of sub-production environments in line with architectural designs as well as force requirements and standards.

• Write Infrastructure as Code packages and programs that provision and maintain infrastructure configurations across multiple environments ensuring control and consistency

• Work with the Senior Infrastructure Developers to coordinate the deployment of infrastructure solutions into sub-production environments

• Provide technical guidance cost and performance advice to technical delivery projects on all infrastructure matters from design to delivery

• Provide specialist infrastructure skills and knowledge to ensure the security and integrity of the Forces infrastructure across all environments are maintained to the required standards

• Design and implement solutions that are resilient and fault tolerant in line with the service level and criticality of the service

• Ensure backup jobs are implemented and monitored for the completeness and veracity of backups taken; proactively participate in DR planning discussions; prepare for and participate in DR tests

• Configure and develop appropriate monitoring and alerting components during the build phase of all solutions

• Work within the CST Team Network and Infrastructure Services Teams to thoroughly test and validate all change taking account of constraints dependencies and interfaces to build confidence for deployments into production

• Work across IT & Digital Technical Teams as well as IT Service Management to ensure the introduction of new and changed infrastructure solutions follow all relevant Service Operations process and are embedded within IT management toolsets

• Work closely with Service Management during the introduction of new and changed services into production environments ensuring knowledge is increased and providing high quality support documentation

• Assist with the monitoring and management of the performance of third-party suppliers

• Assist Senior Infrastructure Developers with the negotiation with partner agencies suppliers and contractors in order to achieve desirable outcomes

• Provide reports and comprehensive working papers including making recommendations for improvements or amendments to systems within the team

Essential Skills:

• Good knowledge of infrastructure technology encompassing networking compute storage operating systems

• Broad knowledge of general server computer architectures hardware and operating systems

• Understanding and appreciation of security technologies and best practices

• Knowledge of cloud computing services and the different models of cloud service provision

• Good general knowledge across a range of AWS Services and methods for configuring and deploying AWS solutions

• Understanding of ITIL

• Knowledge of Health and Safety issues relevant to the post

• Comprehensive skills in the development of infrastructure technology

• Excellent interpersonal skills with the ability to confidently interact with all levels of staff

• Good presentation skills

• Ability to create high level context diagrams detailed infrastructure diagrams written specifications and documentation to both articulate and document ideas designs and solutions implemented

• Flexibility to use a variety of supporting technologies and to be innovative

• The ability to work under pressure and be capable of balancing competing demands and priorities

• Good communication skills and ability to work effectively with colleagues across the department and wider organisation as well as with external contractors and suppliers

• An understanding of ITIL processes as they apply to the team and to the department as a whole

Benefit Statement:

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel parking daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support free eye tests and flu jabs
• Comprehensive benefits including pension Blue Light Card and employee assistance programme.

Vetting: Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role this will include a full background & financial disclosure as part of the vetting process.

Medical: Successful applicants will be subject to a medical assessment which may include a drug or hearing test.

Interview: TBC

Contact: For further information email

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a Disability Confident Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume seasonal and high-peak times the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled these circumstances the employer could select the candidates who best meet the essential criteria for the job as they would do for non-disabled applicants.

Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities

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