Continuous Improvement & Performance Analyst

Join a leading provider of integrated facilities services across Australia and New Zealand. At the Royal Adelaide Hospital Downer delivers comprehensive non-clinical operational and maintenance services including Cleaning Orderlies Patient Catering Security Patient Ward and Theatre support Logistics and Building and Asset Maintenance that ensure optimum patient experience and outcomes.

We currently have a unique opportunity for the right person to step into a key role within our Quality and Performance Team on a 12 month contract. As a Continuous Improvement & Performance Analyst you will be pivotal in driving operational excellence and service delivery oversight.

As a Continuous Improvement & Performance Analyst at Downer youll enjoy a reasonably autonomous role within the established supportive Quality and Performance Team. You will:

• Lead end-to end process improvement initiatives by using your strategic analytical and problem-solving skills to interpret complex processes and data identify issues co-design solutions and lead implementation.
• Apply strong knowledge of performance measurement and continuous improvement methodologies to optimise service efficiency and quality.
• Build strong relationships by engaging directly with service line leadership and senior contract leadership presenting insights and recommendations clearly to influence decision-making and drive positive change.
• Leverage data analysis and visualisation tools (such as Power BI Excel and SQL) to support improvement work by translating data and performance trends into actionable insights that shape strategy and operational priorities.
• Manage multiple priorities with strong organisational and project management skills ensuring improvement projects are delivered on time and with impact.
• Apply your understanding of change management principles ensuring improvements are understood adopted and embedded sustainably across the business.
  

What Youll Bring

• Bachelors degree in business or related field (desired).
• Several years experience in an equivalent role.
• Prior experience in consulting would be highly regarded.
• Strong analytical and problem-solving skills with proficiency in Power BI Excel and SQL (desired)
• Excellent communication and stakeholder engagement skills.
• Knowledge of performance frameworks KPIs and compliance reporting.

More than anything youll bring a strong work ethic a positive attitude and a commitment to delivering high-quality outcomes for our clients.

Why Downer
At Downer we plan create and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer
Were proud of our high-performance culture and commitment to diversity offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally youll find real opportunities to advance your career.
• : healthcare discounts great savings on retail purchases car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26000 people across Australia New Zealand and the Pacific our team is made up of individuals with unique perspectives backgrounds and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.

As a WORK180 Endorsed Employer we support flexibility that works for your life inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process just let us know were here to help you put your best foot forward.