Director, Research & Development Support

ROLE SUMMARY

A career at Pfizer offers opportunity ownership and impact.

All over the world Pfizer colleagues work together to positively impact health for everyone everywhere. Our colleagues have the opportunity to grow and develop careers that offer both individual and company success; to be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and to make a difference in the health and lives of millions of people. Pfizer a global leader in the biopharmaceutical industry is continuously seeking top talent who are inspired by our purpose: to innovate and bring therapies to patients that significantly improve their lives.

The Research & Development (R&D) Support and Services Lead for Clinical and Research is a member of the R&D Support & Services R&D Support and Services our mission is to create business value for the R&D functions of Pfizer through the delivery of impactful and sustainable technology solutions as well as by providing the talent for project execution excellence and application supportbringing medicines to patients.

The R&D Support and Services Lead play a critical role in achieving our mission. The Lead owns the applications portfolio for Clinical and Research providing oversight for all service management functions including availability performance and business continuity. The Lead is at the center of the action ensuring SLAs are met by our Application Support & Maintenance providers interfacing with infrastructure shared service teams and working with Digital and business lines to ensure a stable application portfolio vital for advancing drug candidates to regulatory submission.

ROLE RESPONSIBILITIES

Lead the support for clinical and research portfolios.

• People Management: Build mentor and empower a high-performing team cultivating a culture of innovation accountability and continuous learning.
• In partnership with the Business Digital Creation Center Shared Service teams and vendor partners define and manage the SLAs and OLAs for the R&D applications in a manner compliant with Digital Service Management methodologies. The key outcome is improved effectiveness of service delivery measured through periodic reporting to stakeholders at the appropriate level of detail and content.
• Apply innovative thinking to identify design and implement automation opportunities. Focus on implementing automation self-service and GenAI capabilities.
• Change Management: Responsible for understanding the impact and value of proposed and executed application and systems changes the approval process and the outcomes. Ensure that maintenance requests are managed within contracted maintenance volume through effective governance.
• Perform Life Cycle Management (upgrade planning understanding technology roadmaps to create a path forward that is consistent with the applications use importance value and performance requirements). Output is a Life Cycle Three-Year Plan.
• Performance Analysis: Review application performance and monitor data to understand how the system is performed and proactively direct necessary corrective actions to meet SLAs and customer requirements.
• Manage the software licenses associated with the set of applications in partnership with Procurement. This includes financial planning and optimizing the value of software licenses.
• Responsible for Incident Management and Problem Management activities when necessary.
• Define and evolve the support model/plan for new applications.
• Support audits and inspections as required addressing questions regarding areas such as computer operations access controls and change management.
• Support shared service initiatives while representing the needs of the R&D portfolio.
• Ensure disaster recovery compliance through the facilitation of DR designs ownership of DR testing and maintenance of supporting documentation.

Partner with project teams during the development lifecycle (help develop support/deployment plans and other key deliverables including acceptance of production releases and go/no-go decisions) and ensure application production readiness (support model monitoring SLAs budget).

BASIC QUALIFICATIONS

• Graduate degree in Information Management Computer Science Engineering Technology Management Financial Management or Business Management.
• 7 years of experience as an information technology professional in one or more roles such as Operations Director systems engineer support specialist technology team lead or technology manager.
• Experience and demonstrated competencies in working with teams in a matrixed organization building and nurturing relationships and effective engagement resulting in successful outcomes.
• Demonstrated capabilities and experience collaborating and working effectively in team settings frequently in virtual teams with business partner and customer engagement responsibilities.

PREFERRED QUALIFICATIONS

• Prior experience in managing application support and services in research and/or clinical settings is highly desirable.

NON-STANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS

• Should be able to travel up to 20% of the time.
• Some weekend and off-hours work is expected as the position has business continuity and operational responsibilities that require coordination of activities during off-hours and weekends especially when application stability and usability are impacted.

ORGANIZATIONAL RELATIONSHIPS

Provide the primary groups or key role(s) that this role will interact with as a regular part of the role responsibilities. Include any external interactions as appropriate.

• Build trusted relationships with partners (Shared Services Platform Network Global Information Security Infrastructure DRM etc.) who support and manage various components of applications and work through them to influence decisions that are beneficial to the daily operations of our supported Digital organizations.
• Build and manage trusted relationships with key stakeholder groups including client partners creation center leads and business leads.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Work Location Assignment:Hybrid

Last Date to Apply for Job: 1/15/2026

Relocation assistance may be available based on business needs and/or eligibility.