Director, Executive Experience

Director Executive Experience

Towson MD United States

Charlotte NC United States

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of approximately 48000 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT BLACKDECKER CRAFTSMAN STANLEY CUB CADET and HUSTLER.

The Job:

As a Director Executive Experience youll be part of our Information Technology Application Support & Maintenance team working as an onsite employee. Youll get to:

• Responsible for the full lifecycle management of the Executive Experience service tower and acts as the single point of accountability for the technology experience of senior leaders and executives globally.
• Bridges the gap between executive business needs and IT service delivery by ensuring a world-class proactive and personalized technology experience.
• Leads a dedicated Executive Experience team manages vendor performance and partners closely with senior stakeholders including the C-suite to ensure seamless frictionless IT support for executives.
• Drives continuous improvement by leveraging experience analytics sentiment measurement and proactive service models.
• Define and deliver a global executive experience strategy and roadmap aligned with the IT Operations vision.
• Lead and manage a high-performing Executive Experience team ensuring exceptional white-glove support to senior leaders and board members.
• Oversee the delivery of executive technology services ensuring alignment to experience objectives SLAs and quality standards.
• Partner with IT Operations Service Experience and IT Communications teams to ensure rapid incident resolution and seamless request fulfilment for executives.
• Implement experience analytics and sentiment measurement tools to proactively identify friction points and improve executive satisfaction.
• Oversee vendor and MSP delivery models to maintain high-quality globally consistent services.
• Drive proactive readiness for executive engagements including board meetings investor calls and other high-profile events.
• Act as a trusted advisor to senior leaders and executive assistants helping them maximize the value of collaboration tools and digital workplace technologies.
• Provide consolidated reporting on executive service performance sentiment trends and improvement initiatives.
• Champion a continuous improvement mindset leveraging data to enhance executive productivity and drive measurable business outcomes.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by innovation. Wouldnt it be great if you could do your job and do a world of good In fact you embrace it. You also have:

• Undergraduate degree and 10 years relevant experience or Graduate degree and 8-10 years relevant experience.
• 10 years of IT Operations End-User Services or Digital Workplace leadership experience including global scope.
• 5 years leading teams with direct people management responsibility.
• Proven experience delivering VIP/white-glove IT support services in a complex enterprise environment.
• Prior experience in executive stakeholder engagement including direct interaction with C-suite leaders.

The Details:

Youll receive a competitive salary and a great benefits plan including:

• Medical dental life vision disability 401(k) Employee Stock Purchase Plan paid time off and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place youll want to be and stay. Being part of our team means youll get to:

• Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources including our digital learning portal.
• Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices.

Whats more youll get that pride that comes from empowering makers doers protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past we have so much further to go. Thats where you come in. Join us!

#LI-RB1

#LI-Onsite

The base pay range for this position in Maryland is $131200 - $226320 per year. Pay is based on market location and may vary depending on job-related knowledge skills and experience. A sign-on payment may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered. Applicants should apply via Stanley Black and Deckers internal or external careers site.

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Benefits & Perks

Youll get a competitive salary and a comprehensive benefits plan that includes medical dental life vision wellness program disability retirement benefits Employee Stock Purchase Plan Paid Time Off including paid vacation holidays & personal days and tuition reimbursement. And of course discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veterans status or any other protected characteristic.

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