Transportation Coordinator Customer Service Associate TC 25-34399

Transportation Coordinator / Customer Service Associate

Location: Springdale AR
Duration: 3 Months (Contract)
Schedule: MondayFriday 8:00 AM 5:00 PM
Training Schedule: MondayFriday 7:30 AM 4:30 PM (minimum 3 weeks)
Work Setting: 100% Onsite

Pay Rate: $21/hour

Position Summary

We are seeking a Transportation Coordinator / Customer Service Associate (CSA) to support supply chain and logistics operations for a large organization in Springdale Arkansas. This role serves as the primary liaison between internal supply chain teams external customers carriers and sales partners to ensure timely and accurate product delivery.

This position will act as a floating/fill-in role covering various shifts including early mornings nights and occasional weekends as business needs require.

Key Responsibilities

• Serve as the primary point of contact between internal supply chain teams and external customers

• Analyze high volumes of incoming emails and provide timely issue resolution

• Manage customer relationships by understanding organizational processes product needs and procedures

• Partner closely with sales teams to deliver high-level customer service

• Utilize multiple dispatch systems (e.g. TES LME FourKites OTR) and external scheduling systems (Retailix Retail Link UNFI One Network etc.)

• Maintain knowledge of internal policies procedures and software systems

• Maintain understanding of customer organizational structures and operational requirements

• Identify cost-effective and creative solutions to resolve delivery and logistics challenges

• Proactively address issues that may negatively impact delivery performance or customer satisfaction

Qualifications

Education

• Bachelors degree preferred

• Equivalent work experience in transportation or logistics accepted

Experience

• 13 years of relevant business logistics or transportation experience

Skills

• Proficiency with Microsoft Office applications

• Strong written verbal and interpersonal communication skills

• Ability to manage high email volume (300 per day)

• Conflict resolution and negotiation skills

• Strong problem-solving and multitasking abilities

• Positive attitude and customer-focused mindset

For more details reach at or Call / Text at .

About Navitas Partners LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.