Youth Program Facilitator (Career Quest)

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay excellent benefits and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL

Goodwill Industries of Northwest North Carolina Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem NC. We employ more than 1100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores 20 career centers and dozens of attended donation centers across a 31-county territory Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill the work we do makes a difference in the lives of the individuals we serve and in turn in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional fast paced and fulfilling.

Our organizations values shape our culture and guide our interactions with program participants customers and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill Click on the links at the top of this page or go to: .

Position Overview

The Career Quest Program Lead is responsible for the design coordination and facilitation of Career Quest an experiential career exploration program serving high school students. This role blends program management youth engagement and community partnership development to deliver immersive real-world learning experiences that help students explore career pathways and develop professional skills.

The ideal candidate is highly organized proactive and passionate about working with young people. They are comfortable facilitating engaging discussions with students and adults managing complex schedules and coordinating across schools employers and internal stakeholders.

About Career Quest

Career Quest is a dynamic career exploration program that provides students with immersive experiences and real-world connections to help them discover and pursue their interests in the professional world. The program combines:

• In-classroom discussions and activities informed by employer interviews
• Exposure to multiple industry sectors
• On-site employer tours that allow students to see workplaces firsthand
• Resume development and preparation of thoughtful questions for employer visits
• A free week-long summer career exploration camp in which students visit a different employer or industry each day

Role Overview

Program Leadership & Coordination

• Serve as the lead coordinator for the Career Quest Program from planning through execution
• Build and maintain strong relationships with schools educators and employer partners
• Coordinate schedules logistics and communications for classroom sessions employer interviews workplace tours and special events
• Plan well in advance to ensure all program components materials and partners are aligned for future activities
• Track program details timelines and deliverables to ensure smooth implementation

Youth Engagement & Facilitation

• Facilitate engaging age-appropriate discussions and activities with high school students
• Create a welcoming inclusive and motivating learning environment
• Support students in resume development and professional skill-building
• Prepare students to engage meaningfully with employers during tours and interviews
• Lead and support the Career Quest graduation ceremony and summer camp programming

Adult Instruction & Additional Duties

• Facilitate trainings presentations or instructional sessions for adult audiences as needed
• Collaborate with staff and leadership on program improvement and expansion
• Complete other duties as assigned in support of organizational goals

Key Job Responsibilities

• Works closely with individuals who are seeking economic mobility.
• Develops career plans sets goals with clear objectives around education and training employment and resources.
• Assists with career portfolio services such as writing resumes and cover letters and helping with LinkedIn profiles.
• Participates in community outreach such as job fairs and career fairs to help individuals understand what resources are available to them.
• Provides individuals referrals to other resources and organizations.
• Responsible for appropriating federal funds that supports individuals receiving services through Workforce Innovation and Opportunity Act programs.
  • Provides documentation and reconciliation of those funds on a monthly basis.

Education

Associates degree or minimum of 1-2 years experience in lieu of degree required.

Essential Skills & Abilities

• 1-2 years of experience in similar role.
• Excellent customer service skills.
• Intermediate computer skills required.
• Ability to multi-task.
• Excellent communication skillsboth written and verbal.
• Excellent critical thinking and time management skills.
• Must understand other organizations policies.
• Must be an active listener and have excellent soft skills.
• Excellent organizational skills and understanding of deadlines.
• Requires specialized training and background clearance.
• Understanding of HIPPA and the importance of confidentiality.
• Must be able to travel over 75% as needed.

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits professional development and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.