National Operations Manager, Facility Management Office

We are looking to hire a full-time National Operations Manager! This position can be held hybrid from any of our BGIS offices in Canada.

SUMMARY

TheNational Operations Manager FMO is responsible for the effective management of a team of Facility Service Managers. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements process development and implementation achieving service level agreements and maintaining compliance with all regulatory safety and all other requirements.

KEY DUTIES & RESPONSIBILITIES

People Leadership

People leadership responsibilities include but are not limited to:

• Manage a team of Facility Service Managers assigned to various accounts supported by BGIS.
• Responsible for people-oriented activities including but not limited to employee engagement development and performance management hiring and retention compensation recommendations.
• Ensures each of your team members work is performed in accordance to all internal and external requirements.
• Maintain current awareness and knowledge of all applicable regulations and requirements and ensure your team is made aware of the specific regulations and requirements that apply to their individual portfolios.
• Establish annual objective setting with your team and conduct semi-annual and annual performance reviews.

Operations Management

• Foster relationships with BGIS client directors to ensure your team adheres to terms and conditions in the specific Master Service Agreements set forth by the client.
• Collaborate with relevant concerned parties to review develop refine and implement processes and standard operating procedures.
• Be fully functional with BGIS technologies to achieve greater efficiencies and productivity.
• Maintain current awareness and ensure compliance with all applicable regulations and requirements.
• Monitor and drive team performance to ensure achievement of service level agreements and performance metrics.
• Responsible for your teams ability to process vendor invoice approvals purchase order approvals and correction of invoice errors in a timely manner and will be BGIS finance teams point of escalation when invoice approval dates are missed.
• Responsible for ad hoc reporting requirements set forth by customers and agreed to by BGIS.
• Foster good relations with BGIS Technical Services Team and ensure that FM team prioritizes the dispatching to them prior to 3rd party vendors.
• Investigate and resolve operational issues that are not resolved by your FM team.
• Act with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.

Strategic Leadership

• Expansion of Facilities Services business including hands on on-boarding of new clients and providing strategic leadership and insight to the accounts they support.
• Providing monthly reporting to the accounts that they support.
• Driving continuous improvement and process improvements.
• Other duties as assigned

KNOWLEDGE & SKILLS

• MINIMUM EDUCATION:Community college diploma or equivalent training (e.g. RPA CET).
• JOB-RELATED EXPERIENCE:More than five years up to ten years.
• 5 to 10 years of facility management experience with at least 5 years at the supervisory or management level.
• In-depth knowledge of applicable regulatory requirements and maintains current awareness.
• Ability to lead and engage a team of experienced as well as junior facility managers and drive performance to ensure all requirements are achieved.
• Strategic thinker.
• Skilled at time management and fostering a like-minded team that take ownership of their portfolios and understand that afterhours and weekend responses are required for the success of the business.
• Ability to develop and implement processes and standard operating procedures.
• Skilled at influencing persuading and negotiating.
• High proficiency in MS Excel/Power BI.

This is a regular full-time position with a salary range of $93972 - $117466 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.

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