National Operations Manager, Facility Management Office

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6500 globally we relentlessly focus on enabling innovation through the services we deliver while actively looking for new opportunities that will enable innovation for our clients businesses. Globally we manage over 320 million square feet of client portfolios across 30000 locations in North America Europe Middle East Australia and Asia. Further information is available at

We are looking to hire a full-time National Operations Manager! This position can be held hybrid from any of our BGIS offices in Canada.

SUMMARY

TheNational Operations Manager FMO is responsible for the effective management of a team of Facility Service Managers. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements process development and implementation achieving service level agreements and maintaining compliance with all regulatory safety and all other requirements.

KEY DUTIES & RESPONSIBILITIES

People Leadership

People leadership responsibilities include but are not limited to:

• Manage a team of Facility Service Managers assigned to various accounts supported by BGIS.
• Responsible for people-oriented activities including but not limited to employee engagement development and performance management hiring and retention compensation recommendations.
• Ensures each of your team members work is performed in accordance to all internal and external requirements.
• Maintain current awareness and knowledge of all applicable regulations and requirements and ensure your team is made aware of the specific regulations and requirements that apply to their individual portfolios.
• Establish annual objective setting with your team and conduct semi-annual and annual performance reviews.

Operations Management

• Foster relationships with BGIS client directors to ensure your team adheres to terms and conditions in the specific Master Service Agreements set forth by the client.
• Collaborate with relevant concerned parties to review develop refine and implement processes and standard operating procedures.
• Be fully functional with BGIS technologies to achieve greater efficiencies and productivity.
• Maintain current awareness and ensure compliance with all applicable regulations and requirements.
• Monitor and drive team performance to ensure achievement of service level agreements and performance metrics.
• Responsible for your teams ability to process vendor invoice approvals purchase order approvals and correction of invoice errors in a timely manner and will be BGIS finance teams point of escalation when invoice approval dates are missed.
• Responsible for ad hoc reporting requirements set forth by customers and agreed to by BGIS.
• Foster good relations with BGIS Technical Services Team and ensure that FM team prioritizes the dispatching to them prior to 3rd party vendors.
• Investigate and resolve operational issues that are not resolved by your FM team.
• Act with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.

Strategic Leadership

• Expansion of Facilities Services business including hands on on-boarding of new clients and providing strategic leadership and insight to the accounts they support.
• Providing monthly reporting to the accounts that they support.
• Driving continuous improvement and process improvements.
• Other duties as assigned

KNOWLEDGE & SKILLS

• MINIMUM EDUCATION:Community college diploma or equivalent training (e.g. RPA CET).
• JOB-RELATED EXPERIENCE:More than five years up to ten years.
• 5 to 10 years of facility management experience with at least 5 years at the supervisory or management level.
• In-depth knowledge of applicable regulatory requirements and maintains current awareness.
• Ability to lead and engage a team of experienced as well as junior facility managers and drive performance to ensure all requirements are achieved.
• Strategic thinker.
• Skilled at time management and fostering a like-minded team that take ownership of their portfolios and understand that afterhours and weekend responses are required for the success of the business.
• Ability to develop and implement processes and standard operating procedures.
• Skilled at influencing persuading and negotiating.
• High proficiency in MS Excel/Power BI.

At BGIS we believe that diversity and inclusion is a key business driver such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process please contact us at askHR. Upon request for accommodation we will consult with the applicant in question and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability.

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