Triage Medical Receptionist

Holiday Recruitment Update

Recruitment will be on hold over the holiday period and will recommence from 5 January.

If you have already submitted your resume thank you. Our team will be in touch in the New Year once recruitment activities resume.

We kindly ask that phone enquiries be avoided during this time. Should you have any questions please email and we will respond upon our return.

We appreciate your patience and wish you a safe and happy festive season.

WHO ARE WE

The Rev. Bill Crews Foundation (BCF) is one of Sydneys most trusted frontline charities and has been supporting the community for nearly 40 years. Our mission is to address homelessness and hardship by providing essential services including food social welfare healthcare education and community programs.

Our Social Health and Wellbeing (SHW) team is often the first point of contact for individuals facing complex and multiple challenges. The team provides a broad range of assistance from crisis intervention and short-term case management to medical dental and complementary healthcare support.

THE ROLE

This position is central to welcoming individuals and families seeking support. As our Triage Medical Receptionist you will be the first point of contact for clients who may be distressed or unsure where to turn. You will create a calm safe and welcoming environment while directing clients to the appropriate internal and external supports.

This position will commence after our clinic reopens after the holidays on 5 January 2026.

The role offers part-time or casual hours with flexibility to accommodate a minimum of two days per week. Typical hours are 8.00am to 4.00pm however the schedule can be tailored for the right person. You will work alongside a dedicated and supportive team and play an important role in helping clients access timely care.

WHAT YOULL DO

As our Triage Medical Receptionist you will:

• Welcome and engage with clients in person and over the phone with empathy professionalism and respect.
• Conduct triage and book appointments linking clients with suitable internal or external services.
• Maintain accurate client details and enquiry notes using multiple information management systems with training provided.
• Scan manage and organise documents and assist with general email correspondence.
• Provide a calm safe and organised reception environment for clients staff and volunteers.
• Escalate clients in crisis to the appropriate BCF team member or external provider.

WHAT WERE LOOKING FOR

You are a compassionate steady and confident communicator who remains calm under pressure and provides reassurance to others. You can manage competing priorities and create a positive experience for every person walking through the door.

Youll also bring:

• Previous experience in medical administration triage or reception work in community or healthcare settings.
• Strong customer service skills with the ability to engage with individuals experiencing vulnerability or crisis.
• A respectful non-judgemental and person centred approach.
• Sound multi-tasking and prioritisation skills in a busy environment.
• Intermediate computer literacy with accuracy in entering and maintaining information.
• Strong written and verbal communication skills.
• Awareness of community support pathways which is desirable but not essential.

OUR RECRUITMENT PROCESS

If your resume is shortlisted the next steps may include:

• Phone screen
• An interview
• A brief trial which includes meeting the team becoming familiar with the environment and observing some of the work we do

These steps help create a supportive and informed process for you and for BCF. We recognise that BCF is a unique organisation and the trial component allows you to understand the role meet the team and decide whether this is the right fit for you with no judgement. Our aim is for you to feel informed supported and confident every step of the way.

WHY JOIN US

At BCF youll be part of a supportive inclusive team that believes in compassion respect and dignity for all.

We offer:

• Access to salary packaging (15900) Fringe Benefits Tax
• Wellbeing benefits including Mental Health Days
• A collaborative team culture with ongoing supervision and professional development

READY TO APPLY

If youre a dedicated Triage Medical Receptionist passionate about supporting vulnerable communities wed love to hear from you! Click Apply Now to submit your application. Please include a cover letter outlining your availability.

The Bill Crews Charitable Trust and the Exodus Foundation are separate but closely aligned entities. Together they deliver services and programs under the Rev. Bill Crews Foundation brand working in partnership to support those most in need.

All Bill Crews Foundation employees are required to have completed at least three (3) COVID-19 vaccinations including booster doses approved by the Therapeutic Goods Administration (TGA). Proof of vaccination will be required prior to commencing employment.

Applicants must have the right to work in Australia. The successful candidate will also be required to complete a Working With Children Check and a National Police Check as part of the employment process.

Please Note: This position is managed directly by the BCF People and Culture team. While we appreciate the interest of recruitment agencies and external providers we are not seeking third-party assistance for this role at this time.