Box Office Manager 2026
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Job Location:
Shepherdstown, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Contemporary American Theater Festival at Shepherd University is welcoming applications for CATFs 2025 Box Office Manager. CATF a summer festival and leading producer of contemporary plays is dedicated to telling diverse stories and developing new American theater. The festival premieres or produces multiple plays each season in three venues. CATF is committed to supporting the unique needs of new work while fostering an environment of fun and company community. Located 90 minutes from DC CATF makes its home in one of Americas coolest small towns Shepherdstown WV.
Reporting to the Director of Marketing and Communications the Box Office Manager is a leader of the Audience Services Team providing radical hospitality to all CATF audience members and helping facilitate an exceptional festival experience directly and through the training and management of the Audience Services Team.
Responsibilities include but are not limited to:
- Manage venue box office and ticketing operations throughout the Festival
- Train and coach box office interns including processing tickets reservations and donations in CRM (Spektrix); payment management; and providing excellent in-person customer service
- Train and coach concessions interns including merchandising sales processing and superior customer service
- Manage and assist House Manager and house manager inters creating a welcoming environment for all Festival attendees
- Assist house management team to coordinate accessible services and technology
- Manage and assist Group Sales Manager to provide on-site support for Festival groups
- Reconcile daily cash check and credit card sales and prepare financial reports
- Provide excellent customer service to audience members over the phone and in-person
- Act as concierge providing information about dining lodging and other activities
- Assist box office interns to manage will-call and wait lists
- Create and distribute weekly schedules to box office and concessions interns
- Assist in keeping all venue public spaces clean safe and organized
- Other duties as assigned
Being a leader of the Audience Services Team requires patience flexibility collaboration excellent written and verbal communication skills enthusiasm for working with and assisting the public attention to detail and skill with databases and ticketing technology. Additionally the successful candidate will value and practice Anti-Racist and Anti-Oppressive (ARAO) efforts.Click here to learn about CATFs ARAO Values.
All staff and interns are provided free air-conditioned housing within walking distance of air-conditioned theaters and work spaces and free use of the universitys gym pool and laundry facilities.
Interested applicants should submit a resume cover letter and list of three references.
Electronic submissions only please.
Visit learn more about CATF and the upcoming summer season.
CATF is an equal-opportunity employer. All applicants will be considered for employment without regard to race color age religion sex sexual orientation gender identity nationality ethnicity Veteran or ability status. CATF makes hiring decisions based solely on qualifications merit and business needs at the time. If you have any questions or need assistance completing the application please email us at.
Required Experience:
Senior IC
Key Skills
- Office Manager Experience
- Microsoft Office
- Management Experience
- QuickBooks
- Accounting
- Office Experience
- Dental Office Experience
- Payroll
- Administrative Experience
- Eaglesoft
- Human Resources
- Bookkeeping
About Company
Discover the ultimate theater experience in historic Shepherdstown, WV. Named as one of the top theater festivals in the world, CATF produces new plays each summer - just 90 minutes from Washington DC.
