Content Designer (Conversational Interfaces)
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Content Designer
Location: Remote (EST - US) Function: Digital Experience / Product Type: Full-time (6-month renewable project work)
Description
We are seeking aContentDesignerthat can helpdeterminethe right content to deliver to the right user in the right place at the right time. Theywillidentifywhat content is needed to deliver an exceptional user experience andcreate the content as needed whileensuringthatitis findable easy-to-understand and actionable for our users. This includes conducting research and analyses to evaluate content effectiveness and toidentifyopportunities to improve content across the user journey.
The Content Designer will be able to leverage emerging AI technologies and conversational design principles to create and optimize content experiences. Collaborate with AI specialists product designers product owners and engineers to develop conversational interfaces for products such as chatbots and virtual assistants.
The ideal candidate will have a strong UX portfolio thatdemonstratesthe ability to translate complex concepts into clear and concise experiences that improve business collaboration and influencing skills are critical for success in this role.
In this role you will:
- Implement content strategy for a dedicated workstream or functional area collaborating heavily with product teams in the planning and development of digital solutions.
- Proactively initiate user research to explore undefined problems andidentifystrategic opportunities for content optimization.
- Leverage and conduct customer research personas journey maps and site data to develop content strategies that target user needs and support business need foradditionalcustomer research and propose testing ideas.
- Utilize your information architecture (IA) skills to ensure that users across the organization can easily find and interact with the content experience.
- Write concise engaging UX content that adheres to brand guidelines for tone and voice contributes to development of language best practices for the given channel/medium. Shape ideas for large cross-functional projects based on user and business insight resulting in business content strategies.
- Continuouslyseekand integrate user feedback and test results tooptimizecontent.
- Provide mentorship to other UX disciplines to ensure design solutions meet customerneeds;daily.
- Utilize AI-powered content tools and analytics platforms to enhance content personalizationoptimizecontent delivery andidentifycontent gaps based on user behavior and intent data.
- Design and strategize content for conversational interfaces including chatbots virtual assistants and voice-activated systems by applying conversational UX principles and dialogmanagementbest practices.
- Collaborate with AI engineers and product teams to create and refine conversational content flows that ensure naturalcontextually relevant and brand-aligned interactions.
- Analyze conversational data and user interactions from chatbots and voice interfaces to continuously improve content effectiveness and user satisfaction.
This role might be for you if you have:
- Bachelors degree in English Communications Journalism or a related field or equivalent work experience.
- 3-5yearsprofessional writing and editing experience in digital and online platforms.
- A strong portfolio of written work thatdemonstratesbusiness impact and results.
- Experience using methodologies such as Agile Design Thinking Lean UX and Lean Startup.
- Experience leading content initiatives from ideation through implementation.
- Exceptional written and oral communication skills. Ability to present projects and status reports to team leadership.
- Strong organization and analytic thinking skills withabilityto translate content into a variety of artifacts and documentation.
- Proventrack recordof collaborating effectively with cross-functional teams.
- Knowledge of AI-powered content tools and platforms including content personalization and recommendation systems and how they can be applied in content strategy.
- Experiencewithconversational UX design principles including chatbot dialogue design intent recognition and natural language generation.
- Familiarity with conversational design frameworks and tools (such as GoogleDialogflow Microsoft Bot Framework or Rasa) is a plus.
- Ability to analyze conversational analytics and user interaction data to inform content strategy improvements.
- Adaptability to rapidly adopt new digital technologies and integrate them into content workflows.
Required Experience:
IC
Key Skills
- Compliance Management
- Information Management
- Proofreading
- Social Intelligence
- Content Quality
- Factual Information
- Video Packages
- Conduct Interviews
- Records Management
- Creative Content
- Editorials
- News Stories
- Newsgathering
- Content Reviews
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
