Project Manager, Federal Sales

POSITION SUMMARY

The Project Manager Federal Sales plays a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and position will be focused both internally (within Vertiv) and externally (customer-facing) and demands exceptional leadership communication team-building skills and project management skills as well as an overall understanding of our products and services. The position will have end-to-end responsibility for managing most aspects of critical orders from the moment the PO comes in through product delivery to post-sales support. It will be a key partner to the North American Sales team and will act as a customer advocate managing execution and engagement to ensure a seamless customer Project Manager coordinates cross-functional teams through meetings and progress measurement activity which bring distinct sales projects to completion both on time and within budget. The Project Manager has no direct reports but will manage people through effective stakeholder management and effective communication with all levels of multiple organizations.

RESPONSIBILITIES

Client Engagement

• Successfully delivers proactive project and program management to ensure ongoing customer engagement with the goal of driving customer loyalty and repeat business.
• Builds and maintains strong relationships with the key internal and US Government stakeholders to include end users Federal Systems Integrators National Resellers Channel Partners and Sales Partners.
• Acts as a key point of contact for the client (along with Sales Leaders/Account Directors) ensuring effective communication and understanding of customers needs and expectations.
• Collaborate with the sales account manager to align on customer expectations and drive successful execution.

Project & Program Management

• Leads end-to-end project and program management activities including planning execution monitoring and delivery.
• Oversee order entry product delivery site deployments and technical development engagements ensuring they meet quality scope and timeline requirements.
• Manages significant aspects of customer engagement including program strategy milestones and deliverables.

Leadership and Collaboration

• Acts as an umbrella program manager coordinating with various program and project management functions within the company (e.g. the support sales team customer service on-site service project management factory quality issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach.
• Coordinates and leads across various internal support functions (managing with and executing through) throughout the product and project lifecycle.
• Develops a RACI Matrix to ensure functional groups understand roles responsibilities and deliverables.
• Coordinates with order management plant production logistics contractors services and warranty groups throughout the project. Escalates potential conflicts to avoid impact to the customer and balances large projects demand with flow business

Risk Management

• Identifies potential risks and proactively implements mitigation strategies to ensure project and program success.
• Monitors sales project progress and addresses issues promptly to minimize disruptions and ensure coordination of activities on the critical path. Coordinates the team to implement short term and long-term resolutions.
• Monitors and assesses risks in early-stage customer technical engagement by getting technical sales involved to drive clarity on scope engagement deliverables and expectations.
• Assembles cross functional teams to address issues (quality safety manufacturing etc.) to ensure program or project issues are resolved in a timely manner.
• Escalates and creates urgency around any issues that would impede the success of the sales project. Ensures that issues are resolved in a timely manner and communicated to the stakeholders.

Post-Sales Support

• Oversee post-sales service and support activities ensuring customer satisfaction and addressing any issues or concerns promptly.
• Acts as liaison and escalation point for Sales Service the factories and the Lines of Business.
• Continuously seeks opportunities to enhance the clients experience and value from our products and services.
• Documents meeting notes action items and follow through to completion.

MINIMUM QUALIFICATIONS

• Bachelors degree in business management engineering or a related field (or equivalent combination of education and experience).
• 4 years of project management experience with proficiency in project management tools and methodologies.
• Strong leadership skills with the ability to lead and motivate cross-functional teams.
• Strong communication skills including conducting effective meetings and presentations.
• Must be able to drive projects to completion.
• Proactive and effective problem solver.
• Strong organizational skills and attention to detail.
• Ability to successfully manage stakeholders in a matrixed environment.
• Strategic thinking and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Ability to thrive in a fast-paced dynamic environment.

PREFERRED QUALIFICATIONS

• Project Management Professional (PMP)
• MBA
• Prior experience in Data Center industry and knowledge of Power and Thermal products
• Prior or current federal security clearance desired
• Previous sales experience
• Working knowledge of six sigma continuous improvement and quality
• Construction management experience including knowledge of construction electrical and mechanical contracting
• Knowledge of engineering operations manufacturing processes and commissioning processes

PHYSICAL & ENVIRONMENTAL DEMANDS

• Standard office environment
• Working in office full time is required.

TIME TRAVEL REQUIRED

• 20% domestic and international

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv we offer the stability of a global leader in a growing industry andthe opportunity of a startup. We design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5 billion in sales a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.