Housing Systems Improvement Officer
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Job Summary
Job Description
Are you an experienced Systems Analyst Application Support Analyst or Systems Administrator Do you have specific experience of supporting a property management application Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Systems Improvement Officer to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement.
The purpose of the role will be to provide application support system development and maintenance including help desk support handling telephone queries & deskside support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call measuring quality resolutions and timing. You will also be involved in ad hoc project work the investigation & root cause analysis of underlying system issues as well as helping with systems configuration data conversion and testing where necessary.
Must Have
- Experience providing at least second line support/systems administration on software applications.
- Systems Analysis & Improvement
- Incident and problems management.
- Experience of supporting a property management application such as NEC Housing MRI Housing Capita ONE/OPENHousing Aareon QL Civica Cx MIS ActiveH or similar.
- Office 365 applications
- Experience working in an ITIL environment.
Nice to Have
- Configuration
- SQL scripting or querying
- SharePoint
- Information/Application Security
- ITIL v3 certification
- Azure
As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer this role describes you then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is remotely based. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension leave entitlement as well as training and professional development opportunities. If this role describes you then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers.
Required Experience:
Unclear Seniority
Key Skills
- Section 8
- Public Health
- Data Collection
- Ellucian
- Banking
- Fair Housing Regulations
- LIHTC
- Budgeting
- Economic Development
- Real Estate Law
- Logistics
- Statistical Analysis
