25-143c Customer Service Attendant (Casual)

This is customer service and reception work performed within the Citys Recreation Department. An incumbent performs front line customer service including but not limited to providing information to the public program registration bookings sales and promotional assistance. An incumbent in this position processes payments including but not limited to collecting revenues for program registrations admissions pass sales and other revenues. The position may also assist with a variety of duties related to customer service such as ensuring displays of program flyers and other information are available for customers and is current and tidy in all facility spaces and updating customer information on display screens/TV monitors throughout the facilities. The work is performed in accordance with clearly defined policies and procedures and is evaluated by a supervisor on the basis of accuracy and quality of customer service provided to the public.

The Training Manual Requirements pre-qualifications for this position are:

• Completion of Grade 12.
• Foundations of Collaborative Conflict Resolution (1.5 credits) or equivalent course from recognized post-secondary institution
• Completion of a Customer Service Training Course (minimum 12 hours) in the following areas:

o Telephone Etiquette
o Conflict Resolution
o Communications
o Customer Service
o Tourism
o Leadership
o Addressing Difficult Customers
o Public Engagement
o De-escalation (e.g. Mandt)
o Human Dynamics
o How to work with people
o Diversity & Sensitivity training
o Representing your organizations brand
o Creating customer loyalty
o How to handle feedback

• Six (6) months full time equivalent customer service experience
• Six (6) months full time equivalent experience with cash handling point of sales systems or successful completion of basic bookkeeping course (16 hours)

The Class Specification requires a Current Standard First Aid with CPR Level C/ Automated External Defibrillator (AED) and is a job requirement.

Qualified individuals are encouraged to view the job description on the City website and to apply online at access competition number 25-143i. It is the responsibility of interested employees to ensure that their application is received in the Human Resources Department before the deadline.

Late Applications will not be accepted.