Parts Support Lead
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Job Location:
Alachua, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Sandvik has an opportunity for a Parts Support Lead in Alachua Florida USA (greater Gainesville FL area).
About Sandvik
Sandvik is a global engineering leader with over 41000 employees worldwide. Were proud to be ranked among Forbes Top 50 Global Employers. At our Rotary Drilling Division headquarters in Alachua Florida we design and build world-class surface mining drill rigs used across the globe. Our culture is driven by innovation collaboration and a passion for solving real-world challenges all in a fun inclusive and rewarding work environment.
The Parts Support Lead is responsible for overseeing the strategic parts processes to ensure the correct support for Rotary machines in parts and components. This role involves coordinating with various departments to forecast demand evaluate inventory levels and support Sales Areas in parts procurement strategies that align with organizational goals. The Parts Support Lead ensures compliance with company policies and industry regulations while driving continuous improvement strategies and maintaining strong Aftermarket relationships.
Key Responsibilities
Guide to the Technical Support Desk team ensuring high-quality timely support to internal stakeholders and customers
Oversee planning processes related to parts and components including inventory analysis demand forecasting and production alignment
Drive continuous improvement initiatives for technical advisory services focusing on parts and components performance reliability availability and Kits development
Lead aftermarket-related engineering projects in collaboration with factory engineering teams and support administrative processes
Monitor and identify parts and portfolio opportunities aligning them with business strategies and supporting them through factory coordination
Support Sales Area representatives by providing proactive solutions technical insights and mobilizing factory-backed support to resolve customer challenges
Analyze machine running population inventory levels production plans and business intelligence data to develop proactive proposals and technical recommendations
Collaborate cross-functionally with engineering planning product managers and sales teams to align aftermarket strategies with customer and market needs
Act as the technical point of contact for escalated issues and strategic projects involving critical customer support
Participate and oversee in the creation of NPD RSPL lists and assist/ensure the process of strategic stock request with Sales Area.
Work with parts and Service managers and Portfolio Managers to increase market share by Sales Areas
Work with engineering resources as projects to provide aftermarket solutions
Provide stock recommendations based on demand analysis Sales Area forecasts sales companies SMC Logistics and customers
Ensure critical/major components are in stock to support rigs
Review stock and develop strategies to help in reducing factory OSMI
Education & Experience
Must be legally authorized to work in the United States without the need for current or future employer sponsorship.
A bachelors degree is preferred or direct equivalent experience is acceptable
5 years in an aftermarket environment demand planning customer support maintenance and/or services.
2 years experience coaching developing leading or managing employees
Experience in equipment repair for the mining and/or construction industry.
Good understanding of the service business processes.
Experience in Parts and Maintenance Planning.
Part BoM structure knowledge.
Knowledge of warranty policy and procedures.
Sales Force experience a plus
Required Skills Knowledge & Abilities
Self-starter who can work independently or in teams
Highly motivated and results driven
Proficient in computer skills include MS suites
Excellent analytical skills and able to create data reports
Adept problem solver logical and methodical approach for continuous improvement.
Superior communication skills written and verbal.
High level of professionalism honesty and integrity
Strong interpersonal and leadership skills Computer Skills:
MS Office knowledge Excel Word PowerPoint and Outlook. Power BI is a plus
ERP knowledge LEAN preferred
High level of initiative drive and determination to achieve goals and targets
Good written and verbal communication skills are important
Ability to travel as .
Customer Focus
Benefits
We offer a competitive total rewards package including:
Health care coverage (medical dental vision prescription telemedicine) starting 30 days after hire.
Paid vacation with up to 80 hours rollover.
Paid parental leave (eligibility after 12 months)
401(k) with 5% annual salary contribution 50% match on the first 6% starting 90 days after hire.
Tuition reimbursement and professional development support.
A diverse inclusive workplace where innovation thrives.
How to Apply
Apply online at for the Parts Support Lead Job Req. ID #R0085701
Sandvik is an equal-opportunity employer. We provide reasonable accommodation for applicants with disabilities. For assistance contact
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
