Instructional Designer – Customer Education
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
We are looking for an Instructional Designer who will be responsible for Courses & learning paths for Almabase.
Your core focus will be to
Translate product workflows and use cases into structured learning paths and courses.
Design modular content that can be reused across academy webinars KBs and internal enablement.
Own learner experience: prerequisites progression quizzes certifications.
You will collaborate with product engineering design and customer-facing teams to deeply understand how the product works identify learning gaps and turn complex workflows into simple effective learning experiences.
Responsibilities
Learning Experience Design
Design courses and learning paths catering to every customer persona new customer existing customer etc. (core responsibility).
Create structured modules assessments and interactive elements to make learning seamless.
Turn raw product information into engaging outcome-based learning experiences through courses KBs and other mediums.
Enable the internal team to stay well-equipped with product knowledge.
Content Development & Writing
Create and maintain KBs write scripts for videos walkthroughs micro-learning clips and tutorials.
Build job aids printable quick guides and checklists.
Maintain consistency in tone structure and terminology across all education content.
Cross-Functional Collaboration
Work closely with Product Managers to understand new features.
Partner with Support and Success to identify common customer challenges.
Gather feedback from users and internal teams to continually refine learning material.
Continuous Improvement
Review and update all learning content in line with product releases.
Track course engagement and completion to improve learner outcomes.
Standardize course formats and documentation patterns for scalability.
Must Haves
24 years of experience in Instructional Design Learning Experience Design or Customer Education.
Strong understanding of adult learning principles and instructional design frameworks.
Proven experience creating structured courses tutorials or product training.
Excellent writing and communication skills with a focus on clarity.
Ability to simplify complex software concepts into digestible learning steps.
Comfort working cross-functionally in a fast-moving SaaS environment.
Experience in tools like Rise Storyline or anything similar.
Nice-to-Have
Experience with Clueso Canva or other authoring and simple design tools.
Experience building video-based education or micro-learning modules.
Basic familiarity with UX writing technical writing or documentation tools.
Understanding of analytics to measure content performance.
12-Month Plan
Months 13
Get hands-on with Almabase modules and workflows.
Start building core courses for highest-impact areas (Events Email Profiles).
Create foundational templates for course structure and assessments.
Months 46
Expand course library to cover advanced use cases and admin workflows.
Use courses to generate consistent high-quality knowledge base articles.
Partner with Support to reduce top-ticket drivers via course content.
Months 79
Start designing certification paths or advanced learning journeys.
Introduce richer media: videos micro-lessons interactive guides.
Build reusable content frameworks for future ID hires.
Months 1012
Take full ownership of Almabases customer learning ecosystem.
Standardize course creation KB onboarding content workflow.
Continue refining learning effectiveness with data and customer feedback.
Where This Role Fits
The Instructional Designer will:
Lead course creation (the new center of Customer Education).
Produce export-ready KB content through courses for efficiency.
Support onboarding with structured learning paths and tutorials.
Collaborate on feature launches creating learning-first materials.
Eventually complement a Technical Writer (if hired later) with course-first content.
This role becomes the foundation of our self-serve education strategy ensuring customers have clear guided pathways to success.
Required Experience:
IC
Key Skills
- System Design
- Classroom Experience
- Learning Technology
- Instructional Design
- Adult Education
- SCORM
- LMS
- Training & Development
- Adobe Dreamweaver
- Adobe Captivate
- Curriculum Development
- Web Accessibility
About Company
The integrated platform that works on top of your CRM for digital engagement, event management and online giving campaigns, turning 1000s of constituents into donors without more staff.
