Senior Technical Support Advisor

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system 

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility teamwork learning and excellence.

What will your days be like at LGI Healthcare Solutions 

At LGI Healthcare Solutions we value delivering superior customer service and are committed to the successful operation of our IT systems. We are looking for a qualified Senior Technical Support Advisor to assist our clients with questions and issues related to IT systems hardware and this role you will work from our downtown Montréal office and occasionally remotely with clients guiding them through system setup and troubleshooting while aiming to resolve issues efficiently. If you are an excellent problem solver with outstanding communication and customer service skills we would love to meet you!

How will your contributions be showcased

• Provide fast and effective assistance with IT systems.
• Guide clients remotely through system setup troubleshooting and maintenance.
• Listen carefully to clients questions and concerns and offer optimal solutions.
• Prioritize customer satisfaction in all communications escalating unresolved issues to senior staff.
• Produce technical documentation for recurring issues entered into the ticketing system.
• Configure multiple workstations in preparation for upgrades.
• Represent LGI Healthcare Solutions with professionalism and integrity while helping advance our corporate mission.

Qualifications :

What you will bring to LGI Healthcare Solutions to succeed in the role:

• 5 to 7 years of experience in IT support and customer service
• Strong troubleshooting and analytical skills
• Excellent customer service abilities
• Ability to break down technological processes and provide clear step-by-step instructions
• Patient and friendly demeanor with strong listening skills
• Good organizational sense and autonomy
• Commitment to delivering exceptional customer service
• Desire to learn new technologies and systems
• Familiarity with various platforms: Microsoft: Exchange SharePoint Teams Azure Intune Active Directory Windows Microsoft 365 AutoPilot ChatGPT
• Familiarity with MacOS / iOS will be considered an asset
• Familiarity with Jira Helpdesk / Confluence will be considered an asset
• This position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating orally and in writing with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Additional Information :

Here are the many benefits to ensure your personal and professional well-being as well as financial health:  

• Remote in-office or hybrid work with the option of flexible hours to promote balance and performance 
• Group insurance plan and group RRSP with employer participation in effect from day one 
• Minimum of 3 weeks vacation 5 days personal leave per year 
• Access to a telemedicine service and a complete assistance program for all employees and their family 
• Access to a leading e-learning platform and hours allocated for training and professional development
• More than 40 years of expertise in the health IT field opens the door to many career opportunities 
• Projects integrating Agile methodology 
• Employee discount program  
• An organizational culture rooted in the values of courage determination excellence and collaboration around which we come together to develop technology solutions for the healthcare field. 

If you are interested in this position we would be very happy to tell you more about the role the team and life at LGI Healthcare Solutions.  

Apply now!

Remote Work :

No

Employment Type :

Full-time