Identity Access Management Analyst
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Identity and Access Management (IAM) program encompasses the technical planning design implementation maintenance support and continuous improvement of IAM services across the global enterprise. We are currently searching for an Operations Analyst to join our team. A go-getter with a background in user administration as it relates to IAM would be the correct fit for this role. Experience in security operations audit or data analytics would also be optimal.
PRIMARY RESPONSIBILITIES
- Provide stellar IAM user and stakeholder support
- Process IAM operations ticket queue (requests and incidents)
- Process Jira project tickets as assigned
- Actively monitor data integrations and data quality while correcting issues as they arise and escalating to next-tier support as needed
- Investigate and remediate any action alerts
- Conduct root cause use case and gap/trend analysis while collaborating with next-tier support as needed
- Complete and/or coordinate IAM systems maintenance for patching and upgrades
- Conduct reporting and data clean-up activities
- Pull and prepare audit artifacts
- Build and maintain knowledge-based articles
- Recommend product enhancements and bug fixes
- Recommend process improvements
- Continuously seek out operations products and IAM customer experience improvements
- Collaborate closely with fellow IAM team members as well as end-users and IAM stakeholders
Qualifications :
- 3 years of related hands-on technical operations analyst experience
- Experience with IAM tools and/or processes is required
- Highly developed interpersonal written and verbal skills with an ability to convey technical concepts in business terms
- Good understanding of IAM and security best practices
- Experience with IAM tools such as Active Directory EntraID and/or ADFS is needed
- Familiarity with Identity Governance (IGA) products (Saviynt SailPoint Beyond Trust and CyberArk) and workstream tools (Service Now Jira and Confluence) is a plus
- Ability to manage and complete multiple tasks in a fast-paced environment
- Must be a well-organized analytical and detail oriented and problem-solver
- Collaborative team player who will work closely with IAM department and other teams
- Knowledge of other IAM practices and systems interoperability is a plus
- Great technical and process documentation skills
- Enthusiastic about learning and incorporating new tools and processes to improve the user experience and build operational efficiencies
- Good English speaking reading and writing skills are preferred
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies ... View more
