Head of Vendor Management

Join us as our Head of Vendor Management where youll lead how we manage govern and optimise our third-party partnerships across Customer Care. Youll be the point of authority on vendor performance bringing clarity pace and commercial rigour to how we work with critical suppliers.

Reporting to the Director of Global Planning & Insight youll set the direction for vendor strategy strengthen operational relationships and ensure our partners deliver the service value and outcomes the business needs. Youll balance day-to-day problem-solving with long-term improvement and act as a trusted voice to senior stakeholders.

If you thrive in a fast-paced environment enjoy building strong supplier relationships and want to influence how we deliver great customer experiences this role gives you the platform to lead.

Key Responsibilities

• Provide visible leadership that drives strong vendor performance and accountability.

• Manage daily supplier relationships resolving issues quickly and effectively.

• Maintain robust contracts and governance ensuring compliance with policies and regulation.

• Oversee accurate financial reconciliation and reporting across supplier spend.

• Lead regular vendor reviews driving improvements in service value and efficiency.

• Identify opportunities to optimise cost and performance across the contract lifecycle.

• Partner with senior stakeholders to support broader strategic initiatives.

Qualifications :

Must-have requirements

• Significant experience in vendor or operations management within a complex outsourced environment.

• Strong background in risk management with proven experience in regulated industries.

• Ability to interpret and manage commercial contracts and performance regimes.

• Proven relationship-management skills with both suppliers and internal stakeholders.

• Strong analytical capability and attention to detail.

• Experience leading cross-functional work and taking ownership of outcomes.

Nice-to-haves

• Knowledge of the gaming industry.

• Understanding of legal and compliance considerations including IP and privacy.

Additional Information :

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.

As well as a competitive salary and regular bonus you can expect to receive benefits like

• Employer matched Pension Scheme up to 6%
• 25 days leave Bank holidays
• Healthcare support
• Income Protection
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support and so much more.

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work :

Yes

Employment Type :

Full-time