Product Support Engineer

Job Title:Product Support Engineer

Location:Beijing or Shanghai China

Employment Type: Full time

The job

As a Product Support Engineer of the Customer Support team in China your mission is to serve our broad customer base including Fortune 100 companies with best-in-industry quality and speed to achieve their business outcomes. You will investigate deep technical issues while communicating with clarity and will collect information and provide insight to Engineering and Sales to improve our products and help deliver more value to the customer. Most importantly you will work in a fast-paced team-centric environment with strong comradery even across time zones.

Key responsibilities

• Enable our customers success to manage their operations by supporting them remotely through phone email web channels or on-site to best serve their environment while solving a variety of complex technical challenges

• Communicate with our customers to understand how they utilize our software to solve their business challenges and collaborate with different departments to deliver and improve our customers experience with our company and products

• Complete our New Hire Orientation and a thorough training program where will you learn about our products customers and company culture via classroom training customer interactions visiting operating facilities shadowing and hands on experience helping customers get value from their PI systems

• Teach our customers how to use our software as an instructor for public classes or assist in the development of your peers as an internal instructor or job trainer

• Grow your technical skillset by developing a solid foundation in the PI system related software and industry technologies

• Track and reproduce product issues in an effort to determine root cause

Essential requirements

• Bachelors Degree or Masters Degree

• Engineering Chemical Automation Mechanical or related field

• Self-motivated individuals with a customer mindset and desire to help people

• Enthusiasm for technical problem solving with attention to detail and strong communication skills

• Ability to learn and research in a dynamic and engaging environment

• Business level of English speaking and writing skills

• Knowledge in Network and security Python and Powershell. Exposure to Windows Server Access privilege management SQL would be an advantage.

• Knowledge in AVEVA PI System or similar technologies would be an advantage.

Commercial at AVEVA

Our Commercial team comprised of over 2000 dedicated colleagues is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales support success managers and business operations everyone shares a common goal: to deeply understand our customers needs and deliver tailored solutions.

If youre passionate about driving growth tackling complex business challenges and fostering strong customer relationships youll find success and fulfilment in our Commercial team.

Find out more: requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may subject to those laws include proof of educational attainment employment history verification proof of work authorization criminal records identity verification credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.