Senior Operations Manager
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Title: People Compliance and Administration Manager
Role Designation: Senior Operations Manager
Reporting Manager: Head of Shared Services
Job Level: 5
Location: Birmingham
About Infosys BPM Ltd:
Infosys BPM the business process management subsidiary of Infosys provides end-to-end transformative services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvements process reengineering automation and cutting-edge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents with 43026 employees from over 80 nationalities as of September 2019.
Overall Purpose of the Role:
The People Compliance and Administration Manager is accountable for leading the HR Administration and Compliance team and activities including right to work DBS pre-employment checks Offers and Onboarding TUPE Redundancy Admin Reward and Benefits HR Portal and SAP Organizational Management for our FTSE 50 client.
Key Responsibilities & Deliverables:
Lead the function with focus on driving accountability shaping strategies and building credibility and trust from our client
Play a lead role in change management driving creative and innovative solutions including scoping projects with consideration to risks and metrics
Management of an onshore and offshore administration team across HR compliance and administration activities
Responsible for the ongoing engagement development and training of team members
Acts quickly with regards to the performance management of the team regularly assessing performance to always ensure high service levels and accuracy managing their performance against KPI targets in line with our service offerings
Understand clients requirements and build strong and lasting relationships with stakeholders
Collaborate with the client to build tools to aid the organizations objectives and strategies
Manage the processing of pre-employment vetting and DBS/criminal records checks applications and appropriate management and escalation of risk
Manage the vetting of Right to Work documents for all new starters TUPEs and follow up visa checks ensuring timely turnaround to prevent any disruptions to the on-boarding process
Manage all employment referencing activity for both incoming and outgoing employees
Manage the on-boarding of client employees ensuring timely turnaround to prevent any disruptions to the on-boarding process for new starters and any transfers and promotions
Manage any change requests in relation to contract templates liaising with IT and 3rd parties
Manage the organizational management workstream including HR Portal troubleshooting and hierarchy changes within SAP liaising with IT and 3rd parties where required
You will ensure the health and safety of all colleagues within the business and report any incidents via the approved company processes
Essential Criteria:
Proven stakeholder management skills with the ability to navigate a complex stakeholder landscape and influence at a senior level
Demonstrable experience of coaching and mentoring through change
Experience of working in a client focused environment within a fast-paced matrix organization
Experience of operating Service Level Agreements and driving performance through the effective management of KPIs
Demonstrable experience of implementing and driving change
Must adopt a pragmatic approach
Must demonstrate resilience and credibility
Desirable Criteria:
Degree qualified or equivalent
Experience of working in an RPO and SS environment
An understanding of the operations of outsource service providers
Core Competencies:
Business & Finance Management:
Strong understanding of the billing process at an engagement level financial analysis and reporting techniques
Able to forecast plan and deliver effectively at an engagement level identify and critically analyze trends and devise/implement actions
Contractual Management:
Advanced knowledge of MSA/other contracts process and standards
Strong understanding risk management models including operational risk/ liabilities
Able to recommend preventive / corrective plans to drive implementation across multiple functions
Business Acumen:
Has understanding of alignment of own functions/units drivers to short- and long-term business drivers
Leverages understanding of commercial aspects in ones unit/function
Customer Orientation:
Anticipates customers needs provides inputs for solution demonstrates industry understanding and provides inputs to the customer on areas other than project work and builds confidence with the customer at higher levels to be treated as an advisor.
Analyzes and constantly improves systems processes and nature of service being provided to ensure customer delight by establishing standards and benchmarks for quality
Brings up unresolved issues with the client understands stakeholder views strikes a rapport and resolves these issues by using tact and influence keeping in mind organizational interests
Building Teams:
Communicates the interdependencies across multiple teams within own area
Drives convergence across these team; Identifies underlying potential areas of conflicts
Drives development within the team by creating stretch assignments
Inspires teams by demonstrating commitment to support
Building Collaborative Partnerships:
Identifies key stakeholders (internal and external) aligned to organizational interests does research to identify the hot buttons and seeks to build deeper partnership with them to deliver win wins
Makes use of various forums to network within and outside the firm and manage organizational interests
Leverages own relationships and understanding of stakeholder interests to discuss tough issues with fairness and openness and is able to influence them favorably Prepares a negotiation plan identifies various scenarios and plans for valid concessions presents own case logically and highlights areas of mutual wins to meet laid down objectives
Driving Operational Results:
Continuously sets challenging goals for the teams and provides support to team Able to proactively anticipate road blocks and looking at means to remove them
High Impact Communication:
Understands others points of views and uses logic to bring out the reasons
Builds context and common platform and uses appropriate data/examples/anecdotes to support complex ideas
Uses anecdotes/powerful data to drive home the point highlights the key takeaways several times
This role profile is a guide to the work you will initially be required to undertake commensurate with job level and experience. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.
Role Designation: Senior Operations Manager
Reporting Manager: Head of Shared Services
Job Level: 5
Location: Birmingham
About Infosys BPM Ltd:
Infosys BPM the business process management subsidiary of Infosys provides end-to-end transformative services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvements process reengineering automation and cutting-edge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents with 43026 employees from over 80 nationalities as of September 2019.
Overall Purpose of the Role:
The People Compliance and Administration Manager is accountable for leading the HR Administration and Compliance team and activities including right to work DBS pre-employment checks Offers and Onboarding TUPE Redundancy Admin Reward and Benefits HR Portal and SAP Organizational Management for our FTSE 50 client.
Key Responsibilities & Deliverables:
Lead the function with focus on driving accountability shaping strategies and building credibility and trust from our client
Play a lead role in change management driving creative and innovative solutions including scoping projects with consideration to risks and metrics
Management of an onshore and offshore administration team across HR compliance and administration activities
Responsible for the ongoing engagement development and training of team members
Acts quickly with regards to the performance management of the team regularly assessing performance to always ensure high service levels and accuracy managing their performance against KPI targets in line with our service offerings
Understand clients requirements and build strong and lasting relationships with stakeholders
Collaborate with the client to build tools to aid the organizations objectives and strategies
Manage the processing of pre-employment vetting and DBS/criminal records checks applications and appropriate management and escalation of risk
Manage the vetting of Right to Work documents for all new starters TUPEs and follow up visa checks ensuring timely turnaround to prevent any disruptions to the on-boarding process
Manage all employment referencing activity for both incoming and outgoing employees
Manage the on-boarding of client employees ensuring timely turnaround to prevent any disruptions to the on-boarding process for new starters and any transfers and promotions
Manage any change requests in relation to contract templates liaising with IT and 3rd parties
Manage the organizational management workstream including HR Portal troubleshooting and hierarchy changes within SAP liaising with IT and 3rd parties where required
You will ensure the health and safety of all colleagues within the business and report any incidents via the approved company processes
Essential Criteria:
Proven stakeholder management skills with the ability to navigate a complex stakeholder landscape and influence at a senior level
Demonstrable experience of coaching and mentoring through change
Experience of working in a client focused environment within a fast-paced matrix organization
Experience of operating Service Level Agreements and driving performance through the effective management of KPIs
Demonstrable experience of implementing and driving change
Must adopt a pragmatic approach
Must demonstrate resilience and credibility
Desirable Criteria:
Degree qualified or equivalent
Experience of working in an RPO and SS environment
An understanding of the operations of outsource service providers
Core Competencies:
Business & Finance Management:
Strong understanding of the billing process at an engagement level financial analysis and reporting techniques
Able to forecast plan and deliver effectively at an engagement level identify and critically analyze trends and devise/implement actions
Contractual Management:
Advanced knowledge of MSA/other contracts process and standards
Strong understanding risk management models including operational risk/ liabilities
Able to recommend preventive / corrective plans to drive implementation across multiple functions
Business Acumen:
Has understanding of alignment of own functions/units drivers to short- and long-term business drivers
Leverages understanding of commercial aspects in ones unit/function
Customer Orientation:
Anticipates customers needs provides inputs for solution demonstrates industry understanding and provides inputs to the customer on areas other than project work and builds confidence with the customer at higher levels to be treated as an advisor.
Analyzes and constantly improves systems processes and nature of service being provided to ensure customer delight by establishing standards and benchmarks for quality
Brings up unresolved issues with the client understands stakeholder views strikes a rapport and resolves these issues by using tact and influence keeping in mind organizational interests
Building Teams:
Communicates the interdependencies across multiple teams within own area
Drives convergence across these team; Identifies underlying potential areas of conflicts
Drives development within the team by creating stretch assignments
Inspires teams by demonstrating commitment to support
Building Collaborative Partnerships:
Identifies key stakeholders (internal and external) aligned to organizational interests does research to identify the hot buttons and seeks to build deeper partnership with them to deliver win wins
Makes use of various forums to network within and outside the firm and manage organizational interests
Leverages own relationships and understanding of stakeholder interests to discuss tough issues with fairness and openness and is able to influence them favorably Prepares a negotiation plan identifies various scenarios and plans for valid concessions presents own case logically and highlights areas of mutual wins to meet laid down objectives
Driving Operational Results:
Continuously sets challenging goals for the teams and provides support to team Able to proactively anticipate road blocks and looking at means to remove them
High Impact Communication:
Understands others points of views and uses logic to bring out the reasons
Builds context and common platform and uses appropriate data/examples/anecdotes to support complex ideas
Uses anecdotes/powerful data to drive home the point highlights the key takeaways several times
This role profile is a guide to the work you will initially be required to undertake commensurate with job level and experience. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
