Access & Enquiry Officer Busselton

Busselton - Australia

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Busselton

Salary: $34.78 ph Superannuation NFP salary packaging benefits

Employment status: Full Time; flexible hours; part time considered

Hey you!

genU is looking for a professional and welcoming Access & Enquiry Officer to be the first point of contact for clients families carers and service providers providing accurate guidance and a positive this role youll ensure enquiries are managed efficiently and empathetically while supporting smooth front-of-house and administrative operations across genU sites.

At genU were a profit-for-purpose organisation reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives were here to help people live their best lives.

We offer flexible hours though this role is based in the office.

What youll do

As an Access & Enquiry Officer in our Access Support team youll:

Respond promptly and professionally to client and stakeholder enquiries via phone email and in-person providing accurate information and appropriate referrals
Maintain a welcoming inclusive and accessible reception environment across genU sites
Assist with general administrative tasks including mail distribution data entry and document handling
Provide support for fleet coordination ensuring vehicles are booked monitored and records are maintained
Process cash transactions and daily reconciliations in line with organisational procedures and financial controls
Deliver services consistently in alignment with genUs values contributing to continuous improvement initiatives
Work collaboratively with colleagues to foster a positive team culture and cohesive service delivery
Follow safety procedures and promote a safe respectful and healthy environment for clients visitors and staff

What youll bring

Strong communication and interpersonal skills with the ability to engage professionally and empathetically with clients families and stakeholders
Excellent organisational and administrative skills with attention to detail
Experience in reception customer service or client-facing roles
Ability to manage multiple tasks efficiently while maintaining a positive and professional demeanour
Collaborative approach and willingness to contribute to a supportive team culture

(Youll also need an NDIS Worker Screening Check and Orientation Module Certificate but dont worry well help guide you through this.)

Bonus points for

Experience in disability or aged care services
Experience with cash handling or front-of-house financial processes

Why youll love working at genU

At genU our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. Were committed to creating a welcoming safe and respectful space where everyone feels valued and can thrive.

Youll also get

Salary packaging - up to $15900 tax-free plus meal/entertainment benefits
Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
Discounts - savings at 450 retailers including Coles Woolworths & JB Hi-Fi
University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
Wellbeing support - 24/7 access to a holistic employee assistance program
Referral bonus - bring great people with you and be rewarded

Ready to make a difference Click apply to complete your application.

Dont wait to apply! We are reviewing applications as they come in.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process please contact our team at Therese Cruise on or 08

Just a heads up:our Talent Acquisition team will be running on skeleton staff between 24 December 2025 and 5 January2026. Well start reviewing applications when were back in the New Year.

Required Experience:

Unclear Seniority

Location: BusseltonSalary: $34.78 ph Superannuation NFP salary packaging benefitsEmployment status: Full Time; flexible hours; part time consideredHey you!genU is looking for a professional and welcoming Access & Enquiry Officer to be the first point of contact for clients families carers and servi...