Director, Hospitality

DEPARTMENT: Hospitality

REPORTS TO: Vice President Hospitality

STATUS: Full-Time; Exempt

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race ethnicity religion gender age disability sexual orientation veteran status and national origin.

If you are not sure youre 100% qualified but are up for the challenge we want you to apply.We believe skills are transferable and passion for our mission goes a long way.

Your role as Director Hospitality:

You will lead all aspects of the F&B experience and premium services at Petco Park ensuring world-class standards across concessions suites catering clubs retail and special events. This role will drive operational excellence revenue growth and brand alignment while fostering a culture of exceptional service and innovation.

All the responsibilities we will trust you with:

• Strategic Leadership:
  • Develop and execute hospitality strategies aligned with organizational goals and guest experience standards
  • Partner with external vendors (e.g. Delaware North) to deliver seamless operations
  • Work with department heads across the organization to accomplish revenue goals and objectives; this group includes but is not limited to Ticket Sales & Service Petco Park Events Corporate Partnerships Community Affairs Legal and Ballpark Operations

• Operational Oversight:
  • Manage premium spaces clubs and suites ensuring top-tier service and efficiency
  • Oversee food & beverage programs including seasonal concepts and special activations
  • Operate as a project lead coordinating integrations of branded concepts into Petco Park including the sales process communication display needs and basic concept execution with DNC and SDP Operations to ensure successful implementation

• Financial Management:
  • Drive revenue through pricing strategies menu innovation and premium offerings
  • Monitor budgets labor costs and vendor performance to achieve profitability targets
  • Coordinate business plan development capital expenditure and financial audits as well as RFP process for new vendors as appropriate

• Guest Experience:
  • Direct DNC Management Team to maintain positive client and guest relations including coaching and counseling of DNC employees on the Petco Promise to ensure that all DNC employees adhere to SDP standards and procedures
  • Collaborate with Padres Strategy & Analytics to establish a consistent system of measurement and surveying for Petco Park fans to measure relative success of hospitality business. System should be reported on a homestand-by-homestand basis with a focus on driving topline revenue per caps average transaction size category penetration conversion rate and other key reporting metrics
  • Work with SDP Guest Experience to help implement track and measure guest experience service standards for DNC retail employees including tracking and reporting on Voice of Customer Surveys Secret Shopper Exercises and other guest response programs and initiatives
• Other duties and responsibilities as assigned

Your areas of knowledge and expertise that matter most:

• Proficient computer skills including experience with MS Office products such as Word Excel Outlook etc. and general knowledge of basic office equipment including copier laser printer telephone and computer
• Possess strong communication skills both written and verbal and effectively work well with others in a collaborative respectful manner
• Exceptional time management and organizational skills with capacity to handle high volumes of detailed work multi-task and manage projects on strict deadlines
• Maintain professional demeanor with a high degree of discretion integrity and accountability
• Maintain consistent punctual and reliable attendance

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment
• 4-year Bachelors Degree in Hospitality Management Business or closely related field.
• Minimum 7 years previous leadership experience in hospitality or sports/entertainment venue operations
• Demonstrated ability to work with leaders of varied disciplines to integrate their departments and responsibilities into the overall success of the organization
• Knowledge of a broad range of global markets and hospitality business trends
• Knowledge of implementation process of new technology platforms including but not limited to new POS systems
• Fluently bilingual in English/Spanish a plus
• Able to work flexible hours including evenings weekends holidays and extended hours as needed
• Able to travel as needed
• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
• As a condition of employment you must successfully complete all post-offer pre-employment requirements including but not limited to a background check

Salary and additional compensation:

Per the California pay transparency law the base salary range for this full-time position is $105000 to $118000. This position is also eligible for a discretionary bonus if goals are achieved. As a candidate for this position your salary and related elements of compensation will be contingent upon your work experience education job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position.

In addition to the base salary the Padres believe in providing a very competitive and generous compensation and benefits package for its employees. Benefits include but are not limited to: Medical Dental Vision 401(k) with employer match automatic company Safe Harbor contribution Basic Life Insurance (with option to purchase Supplemental Life Insurance) Pet Insurance generous paid time off (PTO) and holiday program paid employee parking onsite barista service employer provided game tickets to home games onsite experiences ballpark discounts on food and retail work from home Fridays (during the off-season and when team is on the road) smart casual dress code and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.

The San Diego Padres are an Equal Opportunity Employer.

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