Rail Service Delivery Section Manager (Transit Section Manager)

King Countys Metro Transit Department has an exciting opportunity for aRail Service Delivery Section Manager (Transit Section Manager) in the Rail Division. This senior leader will report to Rails Senior Operations Manager and will work in partnership with employees colleagues and stakeholders to ensure that Metro provides world- class service while advancing the following strategic priorities within Rail:

• Build a Culture of care
• Provide operational excellence
• Deliver on time expansions
• Maintain healthy and resilient partnerships with Sound Transit and the Seattle Department of Transportation our partners in Rail Service Delivery.

This Rail Service Delivery Section Manager will be charged with leading the development and execution of strategic initiatives that enhance the efficiency safety and reliability of rail operations. This role plays a critical part in shaping the future of King Countys transit infrastructure by supporting current operations and guiding the integration of major rail expansion projects. This position will lead and manage the implementation of this strategy for the Rail Division overseeing the Link Control Center (LCC) and Service Quality workgroups. The Rail Service Delivery Section Manager will be responsible for communicating effectively with diverse stakeholders across the Division working collaboratively with leaders administrative staff employees and Sound Transit to advance our collective service delivery strategy.

The ideal candidate in this position will be skilled in working in a Rail service delivery environment have experience navigating complicated bureaucracies and be able to manage multiple competing priorities to successfully deliver a large body of work in a fast-paced environment. The ideal candidate will have a strong background in equity and social justice with experience making improvements for historically marginalized employee groups.

Who May Apply

Application Requirements

• A complete online King County application updated with accurate contact information and relevant work history going back at least 10 years (or more if necessary) with all job duties.
• Responses to the Supplemental Questions
• Letter of Interest (1-2 pages) describing why you are interested in this opportunity and how you meet the qualifications for this position; highlighting your leadership experience in rail service delivery and progressively responsible experience in transit operations strategic planning or project management.

Want to make sure your application materials are as competitive as possible

We highly recommend visiting the Career Support Services website for tips and examples on how to make your application materials most effective:Career Support Services - King County.

Metro Transits Rail Division is responsible for operating and maintaining Sound Transits Link Light Rail service on a 24.5- mile route from Angle Lake to Northgate. By the middle of 2026 our Light Rail is expected to expand to nearly 60 route miles in length with the planned addition of 19 more stations. These rail services complement Metros robust fixed-route bus system and mobility services and the Puget Sound transit agencies are working together to build an integrated system that lets people travel farther faster and more easily.

Applying equity and social justice principles is a daily responsibility and foundational expectation for all King County this role you will apply equity and social justice principles that exemplify shared values behaviors and practices to all aspects of this work. As a Rail Service Delivery Section Manager you will also:

Lead strategic planning and performance management for Rail Service Delivery Section.

• • Analyze operational data to identify trends inefficiencies and opportunities for improvement.
  • Develop and oversee implementation of key initiatives including service optimization technology integration and sustainability efforts.
  • Lead and coordinate service delivery oversight upholding standards for reliability quality and customer experience across all rail services.
  • Collaborate with capital project teams and regional partners (e.g. Sound Transit) to ensure proper design and seamless integration of new extensions into existing operations.
  • Provide operational input during planning design testing and construction phases of expansion projects.

Minimum Qualifications
We are looking for candidates who have the following:

• Option 1: A Bachelors degree in Public Administration Transportation Planning Engineering or related field and three (3) years of leadership experience in Rail Service Delivery.

OR

• Option 2: An Associates degree in Public Administration Transportation Planning Engineering or related field and five (5) years of leadership experience in Rail Service Delivery.

OR

• Option 3: Seven (7) or more years of leadership experience in Rail Service Delivery.

• Three (3) years of experience in leading and supervising people including:
  • Supervising multidisciplinary staff.
  • Developing and leading direct reports furthering peoples career goals providing challenging and stretching tasks and assignments and effectively developing all levels of staff.
  • Engaging empowering training coaching and mentoring staff.

• Five (5) years of progressively responsible experience in transit operations strategic planning or project management including:
  • Knowledge of business planning techniques principles and practices.
  • Demonstrated leadership in managing complex projects and cross-functional teams.
  • Strong analytical communication and stakeholder engagement skills.
  • Ability to make timely quality decisions and assign decision-making to the appropriate staff level.
  • Ability to work on a number of high-priority projects/tasks simultaneously.

• Experience working with labor within unionized environments and ability to respect established processes fostering an environment of mutual respect.

Desired Qualifications

• Experience in capital project delivery.

• Experience working on or with large-scale infrastructure or rail expansion projects.

• Knowledge of and experience with the King County and Sound Transit relationship working conditions policies and procedures.

• Experience to translating King Countys policies and procedures into Rails unique operating environment.

• Significant experience leading initiatives that contribute to more equitable outcomes increased employee inclusion and a felt sense of belonging among marginalized members of the workforce. Five (5) years is highly desired.

Forbes recently named King County as one of Washington States best employers.

Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.


Guided by ourTrue North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.

Application & Selection Process
Submit an online employment application and attach a cover letter at Yourcoverletter should describe why you are interested in this opportunity and how you meet the qualifications for this position; highlighting experience leading and supervising people and delivering complex organization/agency-wide projects.

Applicants will be screened for competitiveness completeness and written communication skills. The most competitive candidates may be invited to participate in a test and one or more interviews. Applications that are not complete or do not include the required attachments may be disqualified and not advance in the process.

If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact Skyler Jones at.

Work Schedule

Work schedule may include non-standard work hours including evenings weekends and holidays as needed. This position is part of a workgroup that provides coverage and support 24 hours a day 7 days a week. Incumbents will need to have the ability to be on call nights and weekends (rotational). This position is exempt from the provisions of the Fair Labor Standards Act and is therefore not eligible for overtime pay.