Account Services Representative

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for diverse business environments including restaurants health care offices airports senior living facilities apartment and multi-unit housing retail stores real estate (both commercial and residential) and health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field and are proud to be the global leader in Scent Marketing!

Our impressive roster of clients features industry giants such as Disney World Sea World IHG Aria Resort and Casino MGM Grand Marriott Hilton Winmark Brands Westin Resorts and Greystar Properties among many others.

Your Position Overview:

As an Account Services Specialist you are pivotal in maintaining and enhancing our client relationships. By coordinating inbound requests through CRM your team works to retain customers through customer-centric problem-solving contract negotiations and maintaining prompt response times. This role requires effectively reselling the benefits and value of ScentAir products and services with a strong emphasis on renewing customer contracts.

Your Key Responsibilities:

Client Retention: Execute strategies to retain customers including proactive outbound calls to customers who have requested to cancel.

Customer Needs Evaluation: Identify customer needs and resources required to negotiate renewals and retain business.

Personalized Responses: Provide tailored solutions to ensure high customer satisfaction and exceed their expectations.

Issue Resolution: Resolve customer issues by aligning service features pricing value payment options and benefits to meet their needs.

Sales Techniques: Use positive sales techniques to motivate customers to continue using ScentAir services or ensure ScentAir receives early termination fees within contract terms.

Service Upgrades: Sell additional or upgraded services while ensuring a quality customer experience.

Database Management: Utilize our databases to access update or input account information maintaining a high quality of accuracy in CRM.

Negotiation and Discounts: Negotiate pricing and bundling offers including credits and discounts according to company guidelines.

Performance Goals: Meet or exceed retention goals and demonstrate the ability to achieve individual performance metrics.

Your Qualifications:

Bachelors Degree or 3 years of relevant work experience

Effective communication skills (Bilingual is a plus)

Excellent computer skills including proficiency with MS Office Suite and Salesforce

Excellent interpersonal skills for effective team collaboration

Proactive and able to take initiative with little or no direction

The ability to establish collaborative customer relationships in a fast-paced environment

The ability to thrive in a high pace growth-focused business environment

Why Youll Love Working for ScentAir:

Competitive pay and monthly bonus plan

Benefits: Medical dental vision and life insurance plus company-matched 401k

Perks: Company-issued laptop and cutting-edge technology support / Hybrid role

Great work environment: Fun team-focused atmosphere with an employee-driven community outreach program

Paid Time Off: Enhanced holiday schedule and paid time off

ScentAir isnt your typical B2B company. Were transforming how businesses connect with their customers through the power of scent.

With an unparalleled company culture and commitment to the growth and success of our employees ScentAir is rapidly growing and has brought scent marketing to over 50000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team you will directly contribute to the customer experience your clients create and to our growth worldwide.

Required Experience:

Senior IC