Key Account Manager Business Relationship Manager

Position Summary:

The Key Account Manager will act as the strategic liaison between BSS and client responsible for owning the relationship aligning joint objectives and ensuring all Go-to-Market (GTM) technical and operational initiatives are executed with precision and transparency and targets achieved. This is a non-sales non-marketing role focused on client engagement governance issue resolution and reporting serving as the single point of accountability from the BSS side.

Key Responsibilities:

Client Relationship Management

• Maintain a strong collaborative working relationship with clients leadership product supply chain and marketing teams
• Represent BSS in all joint planning review and governance meetings with client
• Act as a trusted advisor and escalation point for all project and partnership-related issues

• Oversee all GTM execution resource alignment and deliverables involving BSS teams (Sales Marketing Tech)
• Track the end-to-end implementation of joint plans including timelines KPIs and dependencies
• Ensure visibility of progress blockers and outcomes to both BSS and client stakeholders

• Own the preparation and presentation of Monthly & Quarterly Business Reviews
• Maintain dashboards and reporting frameworks for KPIs like MQLs Campaign Impact Channel Readiness and Partner Engagement
• Ensure CRM cleanliness stakeholder documentation and reporting discipline across teams

• Proactively identify risks misalignments and coordination gaps and drive timely resolution
• Escalate critical blockers to BSS leadership with a problem-solving mindset

• Maintain records of decisions actions and knowledge artifacts between BSS and client
• Ensure onboarding documentation GTM playbooks and project trackers are updated and shared

• Act as the primary liaison between BSS and Clients teams ensuring timely sharing of updates deliverables and escalations
• Facilitate regular review meetings steering committees and progress reporting

• Track progress on GTM activities campaigns digital rollouts and partner onboarding tasks
• Support BSS in aligning execution with clients market priorities and corporate strategy

• Maintain and update shared dashboards task trackers and project timelines
• Ensure critical milestones are met and risks are escalated early

• Consolidate and deliver performance reports on KPIs such as MQLs campaign impact and market feedback
• Monitor CRM hygiene and ensure all activities are logged in the system

• Proactively manage issues risks and bottlenecks across internal and client teams
• Collaborate with functional leads (Sales Product Marketing etc.) to resolve roadblocks

• Prepare weekly/monthly performance summaries MoM (Minutes of Meetings) and client communications.
• Ensure consistent documentation of decisions next steps and responsibilities.

• Bachelors or masters degree in business marketing or a related field
• 7 years of experience in Account Management Client Services or Program Coordination in International Programs
• Strong project management skills and familiarity with tools like JIRA MS Project
• Excellent interpersonal written and verbal communication skills
• Ability to work under pressure manage multiple stakeholders and meet deadlines.