Student Accounts Specialist

Job Description

Stevens Institute of Technology seeks a Specialist for the Office of Student Accounts who will be serving as an initial point of contact for internal and external constituents. The Specialist under the supervision of the Associate Director of Student Accounts provides the highest level of customer service while working with our students parents and fellow employees to answer inquiries regarding students accounts. The Specialist ensures compliance with federal state and institutional policies while processing payments analyzing data and maintaining student account records accurately. The Specialist supports the overall goals and mission of the Office of Student Accounts and Stevens Institute of Technology.

Essential Responsibilities:

• Provides superior customer service as the first point of contact in the Office of Student Accounts for students families faculty and staff. Create a welcoming and energetic environment for office visitors. Uphold professional demeanor while assisting students and university constituents.

• Responds to questions and inquiries regarding students accounts in person by email and by phone.

• Responsible for recording and depositing monies received in accordance with established departmental procedures in an accurate and timely manner. Organize gather and disseminate appropriate materials and information for student billing statements 1098-Ts payments concerning outside scholarships checks money orders 529 Plans eCheck credit card payments NelNet Payment Plan international wire transfer payments refunding for payments and parent loans and financial aid.

• Provides general administrative assistance including opening and sorting mail updating departmental schedule and responding to both departmental email and voicemail.

• Participate in the Student Accounts collection efforts for past due account balances to support enrollment and retention. Work with the Office of Financial Aid to coordinate aid and disbursements for students and their families and collaborate with the offices of Undergraduate Academics and Graduate Education to assist in resolution of past due balances that result in registration holds

• Maintain current knowledge of regulations policies and applicable requirements related to Student Accounts Financial Aid and Stevens including Family Educational Rights and Privacy Act (FERPA) and Title IV.

• Safeguard assets and contribute to the sound internal control environment.

• Use technology in order to enhance the student experience by assessing current operations to look for efficiencies.

• Attend campus events as a representative of the Office of Student Accounts.

• Assist with departmental projects as needed

Minimum Qualifications:

• 2 years of experience in cashiering

• 2 years of customer service experience

• Proficient in Microsoft Office including Word Excel and Outlook

• Ability to multi-task and quickly shift between tasks

• Ability to work extended hours

Knowledge and Skills:

• Must demonstrate excellent communication and customer service skills

• Ability to prioritize and meet deadlines with a strong willingness to learn new skills.

• Prior working experience in a college/university environment is preferred.

• Experience with a student ERP Systems is a plus

• Bilingual skills are a plus

About Stevens:

Founded in 1870 Stevens Institute of Technology The Innovation University lives at the intersection of industry academics and research. Students faculty and partners collaborate in an academic culture of innovation research and entrepreneurship to develop implement and leverage technology to confront global challenges. Based in Hoboken N.J. Stevens offers degrees in engineering the sciences management business humanities and the arts. Stevens has been recognized by both the U.S. Department of Defense and the Department of Homeland Security as a National Center of Excellence in systems engineering and port security research. The University has more than 8200 undergraduate and graduate students and more than 350 faculty members. Stevens programs have attracted international participation and strategic partnerships with industry leaders governments and other universities worldwide.

About the Stevens Office of Student Accounts:

The Office of Student Accounts administers bills and collects student charges. We work to deliver the best possible customer service accurate information and financial options for our students and families.

Department

Compensation Range

Benefits Guidebook

EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including but not necessarily limited to race color religion creed sex national origin nationality citizenship status age ancestry marital or domestic partnership or civil union status familial status affectional or sexual orientation gender identity or expression atypical cellular or blood trait genetic information pregnancy or pregnancy-related medical conditions disability or any protected military or veteran status.

Stevens is building a diverse faculty staff and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973 as well as other federal seeks candidates who will contribute to a welcoming and inclusive environment for all students faculty and staff.