Student Accounts Counselor

Stevens Institute Of Technology

Job Location:

Hoboken, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Student Accounts Counselor

About the Position:

Stevens Institute of Technology seeks a Counselor for the Office of Student Accounts. The Counselor under the supervision of the Associate Director of Student Accounts provides the highest level of customer service while working with students and parents to answer inquiries regarding their financial status. The Counselor ensures compliance with federal state and institutional regulations and policies while maintaining student account records with accuracy. The Counselor works to support the overall goals and mission of Student Accounts and Stevens Institute of Technology.

Essential Responsibilities:

Assist students under financial stress by understanding the unique student needs and utilizing the available Student Accounts payment options and if needed institutional resources.
Responsible for the reconciliation of the daily student payments gateways.
Monitor all Nelnet Payments to ensure that all adjustments/returns are recorded accurately.
Monitors all Nelnet Payment Plans to ensure all payment plans are budgeted correctly for domestic and International students.
Participate in the Student Accounts collection efforts for past due accounts receivable.
Provide coverage for Student Account Coordinators on the phone and at the front desks as needed.
Maintain current knowledge of regulations policies and applicable requirements for Student Accounts and Stevens including the Family Educational Rights and Privacy Act (FERPA) and Title IV.
Safeguard assets and contribute to the sound internal control environment.
Attend training related to professional development and compliance to maintain accurate and up-to-date information on best practices policies and procedures
Attend campus events as a representative of the Office of Student Accounts.
Ensures accuracy and quality customer service is maintained in all responsibilities.
Evening and occasional weekend hours are required.
Perform other related duties and special projects as assigned by the Director and Associate Director of Student Accounts and as needed by Stevens.

Required: Bachelors degree or 5 years of experience in higher education accounting or a related experience is required.

Knowledge and Skills:

Must be a team player with a demonstrated interpersonal skill with the ability to deal with challenging situations in a diplomatic and calm manner maintaining a customer service orientation at all times.
Must demonstrate proficiency in Microsoft Office including Word and Excel.
Experience with a student ERP Systems is a plus.
The individual must be an analytical detail-oriented highly motivated independent thinker who possesses excellent communication skills (oral written and listening).
Experience in higher education administration is required and experience in Bursar Financial Aid and or Registrar departments is preferred.
Bilingual skills are a plus

About Stevens:

Founded in 1870 Stevens Institute of Technology The Innovation University lives at the intersection of industry academics and research. Students faculty and partners collaborate in an academic culture of innovation research and entrepreneurship to develop implement and leverage technology to confront global challenges. Based in Hoboken N.J. Stevens offers degrees in engineering the sciences management business humanities and the arts. Stevens has been recognized by both the U.S. Department of Defense and the Department of Homeland Security as a National Center of Excellence in systems engineering and port security research. The University has more than 6100 undergraduate and graduate students with more than 350 faculty. Stevens programs have attracted international participation and strategic partnerships with industry leaders governments and other universities around the world.

About the Stevens Office of Student Accounts:

The Office of Student Accounts administers bills and collects student charges. We work to deliver the best possible customer service accurate information and financial options for our students and families.

Department

Office of Student Accounts

Compensation Range

Benefits Guidebook

General Submission Guidelines:

Please submit an online application to be considered a candidate for any job at Stevens. Please attach a cover letter and resume with each application. Other requirements for consideration may depend on the job.

Still Have Questions

If you have any questions regarding your application please contact .

EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including but not necessarily limited to race color religion creed sex national origin nationality citizenship status age ancestry marital or domestic partnership or civil union status familial status affectional or sexual orientation gender identity or expression atypical cellular or blood trait genetic information pregnancy or pregnancy-related medical conditions disability or any protected military or veteran status.

Stevens is building a diverse faculty staff and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973 as well as other federal statutes.

NSF ADVANCE Institution Stevens values diversity and seeks candidates who will contribute to a welcoming and inclusive environment for students faculty and staff of all backgrounds. We are an NSF ADVANCE institution committed to equitable practices and policies and strongly encourage applications from women racial and ethnic minority candidates veterans and individuals with disabilities.

Jeanne Clery Disclosure:

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act. Click here for a copy of this report.

Job DescriptionStudent Accounts CounselorAbout the Position:Stevens Institute of Technology seeks a Counselor for the Office of Student Accounts. The Counselor under the supervision of the Associate Director of Student Accounts provides the highest level of customer service while working with studen...