Technical Support Analyst

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

About AvePoint

Securing the Future. AvePoint is a global leader in data management and data governance and over 21000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft Google Salesforce and other collaboration environments. AvePoints global channel partner program includes over 3500 managed service providers value added resellers and systems integrators with our solutions available in more than 100 cloud marketplaces. To learn more visit .

At AvePoint we are committed to investing in our people: we believe agility passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative learn from others and craft your career with the intention to unleash the power of you!

Overview

Are you a problem-solver with a passion for tech cloud solutions and AI As a Support Engineer you wont just solve issuesyoull be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving digital world. If you want to launch your career at the intersection of customer success and cutting-edge technology this is the role for you.

What Youll Be Doing

As a Support Engineer youll be on the front lines of customer interaction helping our enterprise clients tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of developers product experts and customer success managers to deepen your expertise in troubleshooting and cloud support.

Your Key Responsibilities:

Cloud & AI-Driven Product Support: Become an authority on our software suite mastering Microsoft technologies and cloud platforms like Azure and Office 365. Youll analyze and troubleshoot software issues using insights from data logs and development resources to solve complex issues in the Microsoft Cloud.
Empowering Customer Success: Be a trusted advocate for our customers by offering effective empathetic and fast solutions via phone email and remote support sessions. Your knowledge will guide customers through the implementation and optimization of our products ensuring they maximize the benefits of our cloud-based and AI-enhanced tools.
Collaborative Troubleshooting: Work closely with cross-functional teams to resolve issues and enhance our products. From reviewing logs to conducting root cause analysis youll play a key role in ensuring technical issues are swiftly addressed.
Content Creation & Knowledge Sharing: Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues. Your insights will help shape a knowledge base for our community.
Continuous Learning & Development: Stay on top of the latest tech trends and our product updates through hands-on learning giving you an edge in cloud AI and Microsoft-based support.

Is This the Right Role for You

Were looking for individuals who thrive in a fast-paced tech-focused environment are eager to learn and bring new ideas to the table. If youre a team player with a strong drive for continuous learning and innovation we want to hear from you.

What We Value:

BA/BS in an IT-related field (Computer Science is a plus!)
3 years of experience in technical support IT helpdesk or cloud support
Exceptional communication skills and a strong customer-focused approach
2 years of experience in the Microsoft tech stack (Azure SharePoint Microsoft 365 Windows Server SQL Server and IIS)
Hold one or more Microsoft certifications or equivalent
The ability to quickly learn and troubleshoot multiple proprietary software products

The Salary Range for this role is $- $60000. At AvePoint we strive to offer competitive fair and equitable total rewards. The listed salary range represents a good faith estimate with final offers based on location experience skills and qualifications. The listed range reflects base salary only; our total rewards include base salary comprehensive benefits (medical dental vision 401(k) with match unlimited PTO) and depending on the role bonuses commissions or equity (RSUs). We welcome compensation discussionsapply even if your expectations fall outside the range.

Required Experience:

About AvePointSecuring the Future. AvePoint is a global leader in data management and data governance and over 21000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft Google Salesforce and other collaboration environments. AvePoints global channel partner ...