Service Engineer – After Sales & Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Summary
The Service Engineer / Service Coordinator is responsible for coordinating service operations supporting after-sales service activities managing installation and product demonstrations and ensuring timely resolution of customer complaints for consumer home appliances. The role combines technical expertise coordination and customer interaction to deliver a smooth post-sales experience.
Key Responsibilities
After-Sales Service Support
Handle after-sales service requests complaints and follow-ups.
Ensure timely resolution of service issues as per SLA.
Coordinate with service centers and technicians for repairs and maintenance.
Monitor repeat complaints and initiate corrective actions.
Service Coordination
Register service calls and assign jobs to field service engineers.
Schedule installation demo and repair visits efficiently.
Track service status and ensure proper job closure in the system.
Installation & Product Demo
Coordinate and/or support installation of home appliances at customer locations.
Conduct or assist in product demonstrations post-installation.
Educate customers on product usage care and basic troubleshooting.
Ensure installation and demo compliance with company standards.
Technical Support
Provide basic technical assistance to technicians and customers.
Assist in diagnosing appliance issues remotely before site visits.
Verify service quality and technical accuracy of completed jobs.
Customer Communication
Act as a single point of contact for service-related communication.
Update customers on service schedules delays and resolutions.
Handle escalations professionally to maintain customer satisfaction.
Spare Parts & Warranty Coordination
Coordinate spare parts availability and consumption.
Handle warranty AMC and chargeable service cases.
Ensure proper documentation for warranty claims and replacements.
Reporting & Documentation
Maintain service records installation reports and demo confirmations.
Update CRM/service systems with accurate service data.
Prepare daily and monthly service performance reports.
Compliance & Quality
Ensure adherence to SOPs safety guidelines and quality standards.
Support audits and service quality improvement initiatives.
Skills & Competencies
Strong understanding of consumer home appliances (AC Refrigerator Washing Machine Microwave etc.).
Good coordination communication and customer service skills.
Basic troubleshooting and technical knowledge.
Ability to multitask and manage field teams.
Proficiency in CRM/service management tools.
Required Experience:
IC
Key Skills
- Account Payable
- General Services
- Database
- Cosmetology
- Investor Relations
- Cardiac Anesthesia
About Company
Discover Wogom, India's one of the leading B2B e-commerce marketplaces for electronics. We Connect Retailers with authorized distributors, Brands, and manufacturers for a seamless buying experience.
