Operations Manager AI & Automation

Key Responsibilities

Team Leadership & People Management

• Lead the daily operations of the AI team including team meetings workflows and communication.
• Manage HR responsibilities such as performance reviews talent development coaching and hiring.
• Support the career growth and skill development of engineers analysts and other team members.
• Foster an inclusive supportive team culture centered on collaboration problem-solving and continuous learning.

Delivery Management & Execution

• Oversee project planning sprint execution backlog management and work prioritization.
• Ensure delivery commitments are met through clear roles resource alignment and proactive risk management.
• Develop and maintain project plans dashboards and reporting mechanisms for stakeholders and leaders.
• Partner with the Technical Manager to align engineering capacity with project needs and remove delivery blockers.

Operational Excellence & Governance

• Ensure the team adheres to enterprise processes standards and governance (security compliance risk data management etc.).
• Coordinate cross-functional dependencies including work involving IT Security Data and business partners.
• Optimize team workflows documentation and operating models to increase predictability and efficiency.
• Drive continuous improvement for processes tooling and team effectiveness.

Cross-Functional Coordination & Communication

• Serve as a central communication point for project status risks and escalations across the organization.
• Translate complex delivery or operational updates into clear business-focused communication for leadership.
• Work closely with the Senior Manager to align operational plans with strategic priorities and available resources.
• Partner with product owners business stakeholders and technical teams to ensure transparency and alignment.

Required Qualifications

• Bachelors degree Computer Science Information Technology Management or related field.
• 6 years of experience in project/program management operations leadership or technology team management.
• Proven experience managing delivery in Agile DevOps or hybrid environments.
• Strong skills in team leadership coaching performance management and conflict resolution.
• Excellent organizational and planning skills with a track record of delivering complex technical projects.
• Ability to communicate effectively at all levelsfrom engineers to executives.

Preferred Qualifications

• Experience supporting AI automation or advanced analytics teams.
• Familiarity with enterprise delivery tools (Azure DevOps JIRA Helix etc.).
• Understanding software development life cycles enterprise security processes and technical project workflows.
• Background in change management or enterprise transformation initiatives.

Success in This Role Means

• The team operates with clarity structure and predictable execution.
• Work is organized delivered and communicated effectively across the enterprise.
• Team members feel supported coached and empowered in their roles and career growth.
• The Technical Manager can focus on technical strategy and architecture because the operational backbone is strong.
• The Senior Manager can drive enterprise strategy supported by reliable delivery performance and team health.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.