Clinical Applications Analyst I

PRIMARY ACCOUNTABILITY:

Serves as a clinical application analyst to maximize the effective and efficient use of applications related to patient care clinical productivity and quality outcomes. Works closely as a part of the clinical applications team to deliver training and education to all existing and new end users in the MAHEC organization on how to use various types of clinical applications efficiently and effectively in support of business regulatory quality of care and outcome objectives. Oversee training schedules and ensure faculty/staff have opportunities to attend needed trainings. Provide application support. Provides educational programming and support in the clinical settings to all users. Designs workflows that incorporate clinical applications into patient care processes. Continuously evaluates and enhances program effectiveness by monitoring user adoption of applications.

SPECIFIC RESPONSIBILITIES:

• Coordinates with the Clinical Applications Manager to maximize effectiveness and efficiency of the EHR system configurations.
• Serves as one of the primary team contacts for issues related to clinical applications.
• Assists staff with customizations to clinical applications such as templates with a focus on a design methodology to simplify data entry and extraction.
• Work collaboratively with IT Service Desk staff on clinical application support issues system implementation maintenance service updates and work scheduling.
• Develop publish and implement training modules and materials for new existing and upgraded clinical applications including all education materials training schedules exercises and competency evaluations.
• May deploy development of quick tips mini programs web references etc. which continuously expand the knowledge of clinical application workflows and efficiently integrate them into patient care processes.
• Create and administer training event feedback. Analyze results make recommendations for training improvement and integrate changes in curriculum and/or courses taking into account varying degrees of computer literacy.
• Coordinates appropriate level of instructions and competence/ evaluations required for each end user.
• Gain an in-depth knowledge of clinical applications operational workflows and data analysis to maximize clinical applications to complement and improve workflows.
• Assist in the development of policies and procedures for the use of clinical applications and support end user accountability to those policies and procedures.
• Incorporate change management principles to facilitate workflow and business process changes ensuring the success standardization and optimization of clinical applications.
• Provides end-user just in time support and education reinforcement. Provides in-person phone and remote application support.
• Actively solicits feedback to inquire of any issues seek input for change and observe workflows.
• Acts as a liaison between IT Operations Quality and end users.
• Ensure that clinical applications are used in a way to maintain patient confidentiality and privacy in accordance with HIPAA and all other applicable regulatory agency requirements.
• Work directly with application vendors to ensure recommended workflows materials tools etc. are used in training curriculum.

Key Competencies:

TECHNICAL EXPERTISE - You possess a depth of knowledge and skill in required technical areas. You develop technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches. Your expertise is highly sought out to provide advice or solutions. You view staying informed about cutting-edge technology as a critical key to success in this role.

COMMUNICATION You can clearly translate findings into non-technical terms to stakeholders and fellow colleagues. You recognize this is a crucial skill. You are comfortable communicating in person over the phone and through email all with a friendly and professional tone. You prioritize prompt responsiveness recognizing the important role you play in moving processes forward through communication.

PLANNING AND ORGANIZING - You effectively organize and plan work according to organizational needs by defining objectives and anticipating needs and priorities. You efficiently manage your own time and effectively handle multiple demands and competing deadlines. You identify goals develop plans estimate timeframes and monitor progress. Swift implementation is your goal.

BUILDING COLLABORATIVE RELATIONSHIPS -You have the ability to develop maintain and strengthen partnerships with internal and external clients who can provide information assistance and support.

SERVICE DELIVERY - You place patients and colleagues at the center of your priorities. You possess a high sense of urgency and ownership in solving problems. You look for and identify opportunities to enhance the level of service you and your team provide to others.

CONTINUOUS LEARNING - Continuous learning is about expanding your ability to learn by regularly upgrading your skills and increasing your knowledge. These skills are required to successfully adapt to changing demands. This involves viewing your experiences as potential learning opportunities and re-examining assumptions values methods policies and practices.

PUBLIC SPEAKING AND PRESENTATION SKILLS Your ability to present information to an individual or a group addressing a meeting or briefing a team clearly and effectively is a key skill in getting your message across. Effective presentations usually require careful thought and preparation.

This job description is a general description of the essential job functions. It is not intended to describe all the duties a Clinical Applications Analyst I may perform.

EDUCATION and/or EXPERIENCE:

• Bachelors degree or 2-4 years of experience supporting Electronic Health Records.
• Allscripts Pro EHR experience preferred.
• Must have knowledge and experience working with an EHR and practice management systems and their integration into a clinical practice setting.
• Ability to work independently initiate and complete tasks with minimal supervision required.
• Must demonstrate appropriate service orientation in all interactions.
• Strong critical thinking and problem solving skills required.
• Ability to appropriately and professionally handle multiple competing priorities required.

COMPUTER SKILLS:

• Knowledge and experience with relational databases their structure and concepts of how data is stored and retrieved required.
• Must have a working knowledge of current Windows version operating system environment and how files are managed.

COMMUNICATION SKILLS:

• Strong facilitation skills required as related to leading EHR-related meetings with business office staff managers clinical staff and faculty physicians.
• Excellent oral and written communication skills required.
• Must demonstrate a high level of attention to detail.
• Must demonstrate discretion in dealing with confidential medical fiscal and personnel information as is appropriate to position.

CERTIFICATES LICENSES REGISTRATIONS:

Clinical background preferred but not required.

FOREIGN LANGUAGE SKILLS:

None.

PHYSICAL DEMANDS:

• Sometimes stands walks and stoops or kneels. Occasionally sits and reaches with hands and arms. Frequently uses hands/fingers
• Sometimes lifts up to 25 pounds.
• Uses vision for effective communication and computer work.

WORK ENVIRONMENT:

Moderate noise level typical of a busy office environment with computers printers light foot traffic.

REPORTING RELATIONSHIP: Reports to the Clinical Applications Manager in the Department of Information Technology. Accepts assignments from the Clinical Applications Manager.

POSITION COMPENSATION:

$48500 full time full benefits available

At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.