Summary
This role delivers front-line clinical and technical support for both manual and robotic (Mako SmartRobotics) procedures (based on territory needs). Youll train surgeons and Operating Room staff guide intra-operative activities and ensure products and technology are used safely and this fast-paced environment youll drive exceptional clinical outcomes through pre-operative planning technical troubleshooting inventory and case management and confident Operating Room presence. The role also includes account administration cross-functional collaboration continuing education and alignment with the sales team to support overall territory success. On-call coverageincluding evenings weekends and holidaysis required to meet urgent technical needs and maintain seamless customer support.
What You Will Do
Deliver front-line clinical and technical support across manual and robotic procedures training surgeons and staff on product use best practices and Operating Room workflow.
Conduct re-education sessions and guide setup breakdown and intra-operative activities to ensure optimal use of products and robotic systems.
Prepare pre-operative CT scans for implant planning sizing and positioning to support precise surgical outcomes.
Troubleshoot technical and product-related challenges providing confident timely solutions to surgeons and Operating Room teams.
Coordinate daily account and case operations including inventory instrumentation case preparation and documentation.
Manage account administration tasksupdates billing closuresusing designated applications to maintain seamless operations.
Maintain required trainings and certifications including Mako recertifications based on territory clinical needs.
Participate in cross-training opportunities and collaborate closely with clinical sales and operations partners.
Partner with sales teams to support customer needs strengthen relationships and align on strategies that enhance clinical and commercial success.
Provide on-call coverage (evenings weekends holidays) as needed to address urgent clinical or technical issues.
What You Need:
Required:
Bachelors degree 2 years of professional/related experience
OR
Associate degree 6 years of professional/related experience
OR
High school diploma 8 years of professional/related experience.
Trained on all clinical applications based on clinical needs of the territory.
Continuing education required; annual Mako recertifications based on territory needs.
Additional Information
This position requires the handling of instruments that may have been contaminated by blood or bodily compliance with Occupational Safety and Health Administration (OSHA) regulations Stryker will provide a safe working environment for all employees.
Ability to lift push pull and carry up to 50 lbs.
Ability to stand for extended periods.
Ability to manage stressful OR situations with professionalism and focus
Exerting up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects.
Must have a valid drivers license.
Fluency in written and spoken English required.
Required Experience:
Senior IC
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more