New Build Aftercare Assistant

Join Amplius as a New Build Aftercare Assistant! Youll help ensure a seamless customer-focused service during the defects liability period providing essential administrative support coordinating warranty claims managing communications and acting as a central point of contact for both internal and external stakeholders. If youre organised proactive and passionate about delivering excellent customer service wed love to hear from you.

Salary: 28200 per year

Contract: Permanent part time

Your week: 20 hours across Monday to Friday - daily hours to be confirmed at interview

Location: Hybrid with a regular presence in either our Peterborough Boston or Lincoln office

Snapshot of your role

• Provide comprehensive administrative support to the Aftercare Team including managing communications data entry and CRM updates.
• Coordinate meetings documentation and minute-taking for internal teams external partners and Developer performance reviews.
• Take ownership of administration tasks related to the defects liability period and warranty claims.
• Maintain strong relationships with internal departments and external stakeholders to ensure smooth processes and excellent customer service.
• Assist with customer enquiries complaints and call handling ensuring empathetic and professional responses.
• Support financial processes including raising and managing purchase orders and coordinating shared ownership repairs funds.
• Monitor customer feedback track performance and contribute to process improvements to enhance satisfaction and operational efficiency

What were looking for

• Experience in administrative customer-facing roles with strong organisational and multitasking abilities.
• Proficient in Microsoft Office (Word Excel Outlook) and knowledge of CRM systems preferably Microsoft Dynamics.
• Excellent verbal and written communication skills with a professional empathetic and customer-focused approach.
• High attention to detail accuracy and a proactive problem-solving mindset able to work independently or collaboratively.
• Integrity resilience adaptability and commitment to continuous learning and improvement in a team environment.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 11th January 2026

Interviews: 19th January 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions Contact the Amplius Recruitment Team and well be in touch to support you with any questions queries or conundrums!

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.