Implementation Service Specialist

Noida - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Noida

Role Responsibilities

Developing a working knowledge of solutions and the administrative side of our
platforms. Responding promptly and professionally to requests for client support with the
aim of ensuring satisfactory resolutions for all parties.
Providing administrative support to client projects as assigned.
Configuring managed-service projects on platforms with limited support.
Supporting clients with implementing their own assessment and development projects on
platforms.
Building tests and reporting content on platforms and setting up client accounts.
Reporting bugs or other software/product/platform issues and collaborating with teams
like Software Engineering and Product Management to implement fixes for client projects.
Providing feedback on client implementations to colleagues in other departments.
Meeting service level agreements (SLAs) in their region.
Following processes around documentation of client work and interactions e.g. utilizing
client relationship management and project management tools such as Jira and OpenAir.
Knowledge Skills and Experience Requirements
Strong IT skills and the ability to learn new systems and administrative portals quickly.
Proficiency with Microsoft Office products e.g. Outlook Excel Word Teams etc.
Previous experience in the talent management industry is desirable but not required.
Demonstrable evidence of being able to collaborate effectively with others manage
personal assignments and drive tasks through to resolution.

Location: Noida Role Responsibilities Developing a working knowledge of solutions and the administrative side of our platforms. Responding promptly and professionally to requests for client support with the aim of ensuring satisfactory resolutions for all parties. Providing administrativ...