ServiceNow Business Analyst

Chandler, TX - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title : ServiceNow Business Analyst
Job Location: Chandler AZ
Job Type: Contract

Job Description:

Requirements Gathering & Analysis: Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions including ITSM ITOM CSM CMDB and other ServiceNow modules.

Business Process Mapping: Analyze and map existing business processes identify areas for improvement and propose streamlined workflows that leverage ServiceNow functionality.

Solution Design: Work closely with ServiceNow developers and architects to design solutions that meet business requirements ensuring the alignment of the ServiceNow platform with business objectives and ITIL best practices.

User Stories & Documentation: Develop detailed user stories process flows and use cases for ServiceNow configurations customizations and integrations.

Configuration Support: Assist in the configuration of ServiceNow applications including setting up business rules workflows forms reports and dashboards to meet business requirements.

Testing & Quality Assurance: Coordinate user acceptance testing (UAT) ensuring that solutions are thoroughly tested and meet business expectations before deployment.

Stakeholder Communication: Maintain regular communication with business users and technical teams to ensure alignment on project goals timelines and deliverables.

Continuous Improvement: Identify opportunities for continuous improvement and optimization of ServiceNow processes and functionalities based on business feedback and performance metrics.

Training & Support: Provide training and support to end-users on new or enhanced ServiceNow features ensuring a smooth transition and adoption of new solutions.

Change Management: Help support the change management process for ServiceNow upgrades and enhancements ensuring proper communication and user readiness for changes.

Job Title : ServiceNow Business Analyst Job Location: Chandler AZ Job Type: Contract Job Description: Requirements Gathering & Analysis: Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions including...