Rider Care Representative The Netherlands

Are you passionate about delivering exceptional customer service Do you thrive on building positive relationships and solving problems with creativity and care If you love cycling and want to help others get on a bike this could be your perfect ride. At Specialized Europe BV in The Netherlands were on the lookout for Rider Care Representatives to be the friendly knowledgeable voice supporting our riders and retail partners. Youll be part of a collaborative dynamic team thats as enthusiastic about bikes as it is about people.

How will you make the difference

• Be the first point of contact for riders and retailers via phone email messaging and in person.

• Provide expert support across Specializeds product range including warranty technical queries and service parts.

• Solve complex issues with rider-focused creative solutions.

• Build strong relationships with our European retailer network.

• Collaborate with global teams and internal departments to resolve product and rider concerns.

• Occasionally attend cycling events across Europe.

Knowledge and experience

• Proven experience in customer service.

• A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!).

• Strong communication and time management skills.

• Confidence using Microsoft Office (Oracle and CRM experience are a plus).

• A team-first attitude and a proactive problem-solving mindset.

Why Specialized

We truly value the passion and dedication our team brings to return for your invaluable contribution we offer a generous and well-rounded benefits package designed to support your wellbeing growth and lifestyle:

• A competitive and market-based salary.

• Competitive bike loan & purchase policy ride the best with support from us.

• Competitive equipment & apparel purchase policy - gear up with confidence.

• Opportunities to stay active: Join a sporty lunch ride through the woods or on the road enjoy a full workout in our in-house gym with showers and changing rooms or go for a run with colleagues.

• Excellent secondary benefits including pension additional insurance and a collective health insurance plan.

• Your choice of an NS Business Card or travel allowance (023 per km).

• Enjoy flexible working with a mix of office and a remote day. With a proper home office setup and a home-working allowance (250 per day).

• Regular fun team activities.

• Make a real impact in the lives of riders across Europe and The Netherlands.

• Work with a global leader in cycling innovation.

• Be part of a supportive passionate team.

Ready to take this opportunity Apply now for the position of Rider Care Representative upload your CV and tell us why youre the perfect match!

Well get in touch with you after the Christmas holidays.

About Specialized

First and foremost we are riders. We share the core belief that bikes help make the world a better place. From product development and operations to finance and marketing - every role at Specialized contributes to a culture of sustainable global growth and innovation. Around the world we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.