Customer Services Executive

Become a Customer Service Executive at TD SYNNEX!

Were looking for a proactive and detailfocused Customer Service Executive to deliver industryleading support to our this role youll manage aftersales queries including delivery issues and orderrelated questions ensuring every customer feels supported valued and confident in their partnership with TD SYNNEX.

Were not here to sell you a job. Were here to welcome you into a culture that values curiosity celebrates diverse perspectives and believes that great leadership starts with listening.

If youre passionate about problemsolving building relationships and delivering exceptional service with accountability and clear communication this role offers the opportunity to make a meaningful impact.

Why Youll Love Working Here

Our benefits matter but what truly sets us apart is how we work together. Were big on trust transparency and making space for moments that matter.

• Hybrid working

• Private healthcare matched pension enhanced parental & family leave

• Moments that matter paid time off (yes even for your pets birthday)

• Four Business Resource Groups that champion inclusion and belonging

• Clear progression paths and benchmarked salaries

• Sustainability commitment: 19.2% yearonyear reduction in UK office energy consumption

• A culture that values every voice and celebrates diverse perspectives

• Our values guide everything we do theyre not just posters on a wall:

• Own It

• Grow and Win

• Dare to Go

• Do the Right Thing

Were proud to be a Disability Confident Employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process just let us know.

What Youll Be Doing

Your purpose is to provide industryleading customer service by managing aftersales enquiries accurately professionally and with a focus on continuous improvement.

• Investigate advise on and resolve aftersales queries and deliveryrelated issues

• Act as the primary contact for customers ensuring every query is managed through to resolution

• Own and progress all cases within agreed service levels

• Follow company policies procedures and delegation of authority when handling delivery situations

• Improve efficiencies in query handling and deliveries helping reduce credit notes and minimise losses

• Highlight rootcause issues and support the business in addressing them

• Promote the use of TD SYNNEXs eBusiness customer service tools

• Support colleagues contribute to shared goals and maintain a strong team ethic

• Uphold TD SYNNEX values in all actions and decisions

• Support with additional duties as required

Above all youll act as an advocate for the customer ensuring their experience is smooth supportive and solutionsfocused.

What Youll Bring

Were not looking for perfection were looking for passion purpose and a commitment to excellent customer care.

• Prior experience in business or customer service environments

• Strong attention to detail and high levels of accuracy

• Customerfirst mindset with excellent relationshipbuilding skills

• Clear confident communication (Verbal and Written)

• Excellent organisation and timemanagement abilities

• Proven experience working effectively in a team

• Working knowledge of Excel and Word (SAP R3 experience is desirable)

• A proactive positive approach and willingness to learn

If youre excited by the idea of supporting customers and contributing to a team built on trust collaboration and shared values apply now and lets do great things together.

#LI-CG1

Key Skills

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!